Director of Trust Operations
About the role
The First Vice President, Director of Trust Operations is responsible for leading the Trust Operations function while remaining actively engaged in the execution and oversight of critical day-to-day operational activities. This role is accountable for ensuring accurate, timely, and controlled processing across trust and custody operations, including transactional processing, cash management, trade support, reconciliations, exception management, and control execution. The Director provides leadership, management, and development of the Trust Operations team; maintains a strong control framework; oversees vendor performance; supports adherence to defined service levels; and identifies opportunities to improve processes, reduce risk, and enhance the client and stakeholder experience. This position partners closely with Trust business teams and supports interactions with Amalgamated Bank clients, investment managers, consultants, and other external stakeholders. The Director represents Trust Operations in key trust, operational, vendor, and risk-related forums and collaborates with internal partners, including Information Technology, Legal, Compliance, Information Security, Relationship Management, Client Support, and other operational areas. The role also involves significant interaction with the Bank’s largest outsource partner, FIS. This position is based at the Bank’s New York City headquarters and follows a hybrid work schedule that includes both in-office and remote work.
Responsibilities
- Provide strategic direction and hands-on leadership for Trust Operations by aligning departmental priorities with organizational goals, regulatory requirements, and operational risk expectations, while actively supporting day-to-day