Director of Transportation | PACE Program
About the role
The Director of Transportation plays a critical role in supporting the PACE program by overseeing all transportation operations that ensure participants are safely and efficiently transported to the PACE center, medical appointments, and other approved services.
Responsibilities
- Develops and implements transportation policies and procedures
- Manages department budgets and oversees vehicle maintenance and regulatory compliance
- Ensures the transportation program meets all PACE and state requirements
- Supervises transportation staff, including schedulers, dispatchers, and drivers
- Aligns transportation services with participant care plans and identifies opportunities to improve service delivery
- Analyzes transportation metrics, optimizes routes and staffing levels, and manages vendor relationships
- Addresses participant concerns and implements strategies to improve efficiency, safety, and customer satisfaction
Qualifications
- Bachelor's degree in business administration, healthcare administration, logistics, transportation management, or a related field (or equivalent experience)
- Several years of transportation, logistics, fleet management, or operations leadership experience
- Previous supervisory or management experience
- Strong leadership, organizational, and problem-solving skills
- Knowledge of transportation regulations, safety standards, and compliance requirements
- Experience managing budgets and departmental resources
- Excellent communication and interpersonal skills
- Proficiency with transportation management and scheduling software
Preferred Experience
- Experience in a healthcare, senior services, PACE, or human services environment
- Knowledge of PACE regulations and participant-centered care models
- Experience managing a fleet of vehicles and transportation staff
- Leverage process improvement or quality improvement experience
- Familiarity with electronic health records (EHR) and healthcare operations
What’s in it for you?
- Health insurance options for employees and dependents
- Dental, vision, and prescription drug plans
- Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
- Paid Time Off (PTO), Personal and Taking Care of You Days
- Holiday pay (six holidays per year)
- 403(b) ERISA Retirement Plan, match provided
- Free group life and AD&D insurance of $20,000
- Free employee assistance program (EAP) for employees and dependents
- Paid monthly volunteer time at non-profit organizations
- Uniform Allowance Program
Application
Are you a strategic leader with a passion for operational excellence and serving older adults? Join Midland Care Connection as our Director of Transportation and lead a team dedicated to providing safe, reliable, and compassionate transportation services that support participant independence and well-being. If you're ready to make a meaningful impact, drive innovation, and help shape the future of transportation within our PACE program, we encourage you to apply today. Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.