Director of Training & Development

Key Responsibilities

• Create and oversee Tony's Academy
• Create FOH, BOH, leadership, and manager training programs
• Develop training manuals, checklists, testing, and certification tools
• Lead training preparation and support for new store openings
• Build and certify In-Store Trainers
• Standardize onboarding and retraining across all locations
• Coach Shift Leaders, Managers, and future leaders
• Persistently observe, train, and correct standards in real time

Qualifications

• 5+ years of restaurant training, operations, or learning and development experience
• QSR, fast-casual, or high-volume restaurant experience strongly preferred
• New store opening experience required
• Strong FOH and BOH operational knowledge
• Proven ability to build training systems from scratch
• Excellent guest service and hospitality skills
• Strong leadership, coaching, and communication skills
• Highly organized and able to multitask
• Self-starter with strong follow-through
• Comfortable holding teams accountable
• ServSafe certification preferred
• Bilingual English/Spanish is a plus