Director of Ticket Sales

Responsibilities

• Develop and implement sales strategies to drive growth in season tickets, group outings, mini-plans, and single-game sales.
• Manage the daily operations of the ticket sales department.
• Identify, solicit, and close new corporate partnerships that align with the Capitols’ brand and business objectives.
• Develop custom sponsorship packages that deliver measurable value to partners.
• Manage renewal and fulfillment of existing sponsorship agreements to ensure client satisfaction and retention.
• Represent the organization at networking events, business functions, and community initiatives to strengthen relationships and visibility.
• Full menu ticket sales consultant, responsible for generating revenue through full season, half season, and group ticket packages.
• Possess strong communication, negotiation, and relationship-building skills.
• Communicate clearly and consistently with team fan experience leads to ensure smooth operations and positive experiences.
• Ensure timely, clear and concise communications with Season Ticket Members, Group Leaders and prospects.
• Respond promptly to customer inquiries and provide assistance for ticket related issues.

Qualifications

• Bachelor’s degree in Business, Marketing, Sports Management, or a related field.
• 4+ years of progressive experience in sports sales, ticketing, or corporate partnerships — with at least 2 years in a leadership role.
• Proven track record of achieving or exceeding revenue goals.
• Ability to thrive in a fast-paced, results-driven sports environment.
• Proficiency in CRM systems (Salesforce or similar) and ticketing platforms (e.g., Paciolan, Ticketmaster, etc.).
• Passion for hockey and commitment to creating memorable fan experiences.
• Available to work all home games in market including evenings and weekends.