Director of Technology

Key Responsibilities

• Oversee the ecosystem for systemwide customer interface technologies, mobile apps, loyalty programs, online ordering, and delivery integrations.
• Lead the Corporate technology strategy and execution: Lead and implement identity and access management, software subscription management, networking, AV and conferencing, and day-to-day IT support for the corporate and corporate store teams.
• Evaluate and implement emerging QSR technologies such as AI-enabled resources, automated menu pricing, and operational analytics to enhance our hospitality at the store level.
• Help shape and grow corporate governance around AI usage across the organization, including acceptable use, training, tooling standards, data handling, and risk management.
• Negotiate contracts and manage relationships with third-party integration partners, delivery aggregators (e.g., UberEats and DoorDash), and hardware/software vendors.
• Ensure corporate technology solutions are easily deployable, scalable, and cost-effective for franchise owners and field leaders.
• Drive cybersecurity initiatives with support of the executive technology leadership team to protect guest data, manage Payment Card Industry (PCI) compliance, and oversee store-level network and cloud infrastructure.

Qualifications & Requirements

• Experience: 10+ years in enterprise technology leadership, with a strong preference for candidates with direct experience in the QSR, retail, or hospitality industries.
• Technical Expertise: Deep understanding of cloud platforms, Microsoft Enterprise environment, POS architectures (e.g., Toast), API integrations, and back-office management systems.
• Leadership: Proven ability to manage cross-functional teams and bridge the gap between technical requirements and store operations, translating technical insights into business impact.
• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Communication: Fluent in English, with strong executive-level communication and presentation skills.
• Professional Attributes: Disciplined, detail-oriented, and results-driven, with proven success delivering complex automation and integration projects.

Location & Travel

The position is based in Austin, Texas. Frequent in-store presence required. Occasional travel nationwide.