Director of Technology

Duties and Responsibilities

• Set Eagle's IT vision and strategy and build a roadmap that supports company growth and priorities.
• Lead and develop the IT team, currently the IT Systems Engineer and IT Project Manager, setting goals, standards, and priorities.
• Own Eagle's full technology stack, internal and external, and decide what is handled in-house versus by outside partners.
• Make sure IT projects are scoped, staffed, and delivered on time and on budget, from upgrades and migrations to new system rollouts.
• Oversee Epicor Prophet 21 and the systems connected to it, keeping the ERP stable, secure, and aligned with how Eagle runs orders, inventory, purchasing, and shipping.
• Own the IT budget, forecast technology spend, and tie investments to business outcomes.
• Manage vendor and service-provider relationships, negotiate contracts, and hold outside partners accountable for cost, quality, and timelines.
• Set and enforce security, access, and data-protection standards across all systems and locations.
• Establish backup, disaster recovery, and business continuity plans, and confirm they are tested and current.
• Work with leadership to translate business goals into technology decisions and keep them current on progress, risks, and spend.
• Set policies and standards for systems, data, documentation, and IT support across every location.
• Identify automation and process-improvement opportunities, and turn the strongest into funded, scoped initiatives.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
• 8+ years of IT experience, including several in a leadership or management role.
• Proven experience owning an IT function or department, including strategy, budgets, and team management.
• Track record delivering business-system projects on time and on budget, ideally including ERP and CRM work.
• Experience managing vendors, consultants, and managed service providers.
• Leadership and Technical Skills: People leadership: hires, develops, and gets the best from a small technical team. Fluency across cloud-based business applications, data management, and system integration. Working knowledge of ERP platforms, ideally distribution ERP such as Epicor Prophet 21. Understanding of infrastructure, networking, identity and access, and security fundamentals. Comfort with reporting and analytics tools such as Phocas and Power BI. Working knowledge of SQL and Python for querying data, building reports, and automating tasks. Budgeting, contract negotiation, and vendor management. Clear communicator who translates technology into business terms for leadership and staff.

Preferred Qualifications

• Experience in an industrial, distribution, or wholesale environment.
• Hands-on background with Epicor Prophet 21 or a comparable distribution ERP.
• Project management or IT certifications such as PMP, ITIL, or CISSP.
• Experience leading ERP or CRM implementations, migrations, or integrations.
• Experience supporting onsite and remote workforces.