Director of Technology and AI

About the Role

The Director of Technology and AI leads IIANC's internal technology operations, strategy, systems, and artificial intelligence initiatives. This is a hands-on leadership role responsible for ensuring IIANC's technology works effectively today while helping the organization use technology, AI, and automation to operate smarter and more efficiently in the future. A key objective of this position is moving IIANC toward becoming an AI-enabled organization, where AI and modern technology are thoughtfully incorporated into everyday work across the organization.

What You'll Do

• Lead IIANC's overall technology operations, ensuring systems, applications, hardware, integrations, vendors, and workflows are reliable, effective, and aligned with organizational needs.
• Serve as the primary internal technology resource, troubleshooting issues directly when appropriate and coordinating with managed service providers, vendors, and outside support as needed.
• Develop and maintain IIANC's technology strategy and roadmap, working across departments to evaluate systems, identify needs, and lead practical improvements, integrations, implementations, and vendor decisions.
• Serve as IIANC's internal AI lead by identifying opportunities to use AI, automation, and emerging technology to improve workflows, productivity, member service, decision-making, and business processes.
• Build organization-wide technology and AI capability through training, coaching, responsible-use practices, clear communication, regular updates, and a culture of curiosity, experimentation, and continuous improvement.

What Qualifications You Bring

Experience

• Experience in technology leadership, business systems, systems implementation, technology operations, process improvement, digital transformation, or a related field.
• Strong general technology aptitude with the ability to understand, troubleshoot, and learn unfamiliar systems quickly.
• Experience managing technology projects, vendors, implementations, or external service providers.
• Demonstrated ability to translate business needs into practical technology solutions.
• Meaningful hands-on experience with generative AI, automation, and emerging technology.

Technical & Systems Skills

• Experience using project tracking, documentation, collaboration, or workflow tools to organize requirements, tasks, issues, and follow-up.
• Comfortable learning new platforms, including CRM systems, customer portals, reporting tools, database systems, and technology products.
• Ability to support system testing, data validation, user documentation, reporting needs, and process improvement efforts.

AI & Automation Mindset

• Comfortable exploring AI tools such as ChatGPT, Microsoft Copilot, or similar platforms to improve efficiency and support better decision-making.
• Able to use AI responsibly to summarize information, draft documentation, support reporting, organize requirements, and improve communication.
• Interested in identifying practical opportunities to automate repetitive tasks, reduce manual work, and streamline workflows.
• Curious, adaptable, and quick to learn emerging technologies that can improve systems, user experience, and business operations.

Location

Must be able to work from our Cary, NC office.

Perks & Benefits

• Hybrid remote work opportunities + an extremely flexible work schedule
• Competitive pay
• Health insurance coverage
• Generous Employer Retirement Contributions
• Generous PTO
• Fun staff appreciation events — a lot of them!
• 100% paid professional development
• Office casual dress code most days
• On-site fitness equipment, gym membership reimbursement, and Staff Tranquility Room
• Job stability in a growing industry
• A 35-hour work week that includes every other Friday off with a compressed workweek option