Director of Technical Operations

Remote – US based candidates only, no visa sponsorship available

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a healthcare environment.

Responsibilities

• Provide technical leadership for application support and complex troubleshooting
• Investigate and resolve incidents affecting application performance and system integrations
• Ensure readiness for launches and lead stabilization efforts post-launch
• Lead incident management, including root cause analysis and post-mortems
• Drive corrective actions to reduce incident volume and recovery time
• Collaborate with development teams to enhance application reliability
• Optimize deployments and operational stability adhering to security and compliance standards

Qualifications

• Bachelor's or Master's degree in computer science, software engineering, or a related field
• 10+ years of experience in platform or software engineering, with at least 5 years in a management role
• Significant experience in leading technical operations for eCommerce or customer-facing applications
• Strong background in troubleshooting and incident response for distributed systems
• Experience with hybrid environments (on-prem and Azure) for operational issue resolution
• Proficient in Java and JavaScript frameworks, complex databases, and monitoring tools
• Skilled in stakeholder management with a systems-thinking approach

Benefits

• Comprehensive medical, dental, and vision care
• Support for working families including backup dependent care and adoption assistance
• Behavioral health solutions and family building support
• Paid parental and caregiver leave
• Professional development resources including mentorship programs
• Opportunities for volunteer and employee resource group participation

Pay

$150,000 – $180,000 annually