Director of Student Success and Title IX Coordinator

About the Role

Reporting to the Vice President for Enrollment Management and Student Affairs, the Director of Student Success and Title IX Coordinator will collaborate with the VP to develop and direct strategic initiatives aimed at optimizing enrollment through effective retention efforts. This role involves creating a comprehensive plan for retention management and academic advisement, advocating for student needs, and providing leadership to foster an inclusive, civil, and diverse student culture that enriches the student experience and engagement.

Responsibilities

• Provides leadership and oversight of the Student Services Department, including six academic advisors, one Director, and one social worker. These professionals focus on supporting students with disabilities, students on SAP, those with food insecurity, international students, first-year students, Veteran students, student life, and student health and wellness.
• Develops a vision and programs that enhance the student experience and engagement.
• Develops, implements, and evaluates policies and procedures pertaining to the student experience and student conduct.
• Manages and mediates student complaints and issues.
• Participates in strategic planning initiatives, facilitating the use of assessment findings for continuous improvement.
• Collaborates with faculty and other departments to develop joint programs that support retention.
• Serves as chair of the Safety Committee.
• Oversees the successful execution of Orientation and Commencement.
• Manages compliance with COVID-19 related matters affecting students, including contract tracing, communication, and exemption requests.
• Serves on the commencement committee to ensure a smooth annual ceremony.
• Serves as Title IX Officer, managing all programs related to sexual harassment/abuse/assault prevention, including oversight of student training, climate surveys, Clery Act compliance, and 129 B compliance.
• Oversees two Food Pantries (Bronx and Manhattan).
• Collaborates on the execution of grant-funded programs.
• Prepares and manages the department budget.

Qualifications

• Minimum of a Master’s degree (Doctorate preferred) with five years of related experience.
• Demonstrated experience working with urban, adult students and developing programs that support their success.
• Ability to collaborate with faculty and staff to design effective programs and initiatives to enhance the student experience.
• Strong conflict management, mediation, group facilitation, and presentation skills.
• Experience working in the areas of student conduct and discipline.
• Knowledge of applicable laws and policies related to student affairs.
• Experience working with Title IX issues.
• Excellent leadership and managerial skills, with the capacity to supervise and lead a student affairs staff.
• Experience in creating and/or monitoring a Higher Education strategic planning process, including gathering, analyzing, and using data to develop and assess programs.
• Demonstrated understanding of college student academic and co-curricular factors leading to student success, as well as the range of student life issues and concerns.
• Demonstrated sensitivity, creativity, and effectiveness in responding to challenging student and college community issues.
• Ability to lead and manage a diverse team.
• Excellent written and verbal communication skills, with a demonstrated record of developing strong interpersonal relationships with students, faculty, staff, and administrators.
• Computer proficiency using standard office software programs/applications.

Metropolitan College of New York (MCNY) is a private, nonprofit college accredited by the Middle States Commission on Higher Education. Recognized as both a Predominantly Black Institution (PBI) and a Hispanic Serving Institution (HSI), MCNY is dedicated to serving a significant percentage of students of color, particularly from underrepresented communities.