Director of Student Services (Student Services Leader)

Departmental-Specific Responsibilities

Directs the operations of the Office of Student Services and its staff members in functions related to undergraduate and graduate education at O'Neill, including admissions and academic advising, retention, experiential learning opportunities and initiatives, and recording/recordkeeping services to prospective and current students.

Develops and maintains operational policies and practices to ensure an effective student services environment.

In collaboration with the Executive Associate Dean and Assistant Dean of Student Services, develops strategic plan for undergraduate and graduate student services and programs.

Collaborates with faculty to ensure staff advising efforts complement faculty advising and enhance student success opportunities.

Creates systems to give students meaningful advice regarding entry into the school, and creation of an academic plan of study in collaboration with Career Services.

Collaborates with staff assigned to academic and extracurricular advising, admissions support, and recording / recordkeeping.

Hires and trains. Manages workload, workflow, and performance.

Manages all undergraduate and graduate admissions and recording services.

General Responsibilities

Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards; provides direction and guidance on high priority student services projects/initiatives.

Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student services initiatives.

Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.

Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student services projects with wide audiences in support of academic, wellness, inclusion, and safety initiatives.

Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.

Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.

Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.

Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.

Education and Experience

• Required: Bachelor's degree in law, public health, public affairs, counseling, social work, or a related field.
• PREFERRED: Master's degree in higher education student affairs or a related field.
• Required: 4 years in student services, higher education student affairs, or related field.
• 1 year of management experience in a relevant field.

Skills

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Maintains a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Demonstrates excellent judgment and decision making skills.
• Effective conflict management skills.
• Builds and manages effective teams.
• Able to influence internal and/or external constituents.
• Demonstrated ability to maintain confidential information.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Able to build strong partnerships with students and other university departments.

Benefits

IU Indianapolis Campus
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

To learn more about Indiana University's Job Framework, click here.