Director of Student Financial Services

Organizational Unit: The Division of Administration and Finance oversees all financial and administrative activities of East Carolina University and its affiliated Foundations. This role sits within Financial Services, specifically Student Financial Services, which includes the University Cashier's Office, ECU Collections, and the Student Accounting Office.

About the role

The Director of Student Financial Services reports directly to the University Controller and is responsible for all aspects of student accounting, collections, and cash receipt operations, including processes, internal controls, accounting, and tax compliance. This position formulates and implements financial policies, supports University leadership with decision-making information, and ensures compliance with regulatory standards. The role emphasizes evaluating and adjusting services to meet student needs while maintaining strong internal controls and adhering to IRS, State of NC, and University policies.

Responsibilities

• Manage operations for Cashier, Student Accounting, and ECU Collections, ensuring compliance with University objectives and regulatory standards.
• Supervise staff in cashiering, student accounting, and collections; provide technical assistance for student and non-student accounts.
• Oversee personnel responsibilities, including recruitment, performance management, and compliance with HR policies.
• Allocate staff, assets, and resources to meet work goals.
• Formulate and maintain disaster recovery/business continuity plans and policies for Student Financial Services.
• Serve on committees, including Tuition Refund Appeals, Banner Student User Group, Banner Change, and Hold Tag Committees.
• Manage reporting for Student Accounting, ECU Collections, and the University Cashier's Office, including tax reporting, State and Federal reports, and reconciliations.
• Ensure compliance with IRS, State of NC, University, and foundation policies, including annual tax reporting (e.g., IRS Form 1098-T and 1042-S).
• Reconcile financial aid expenditures and resolve discrepancies between general ledger, student accounts receivable, financial aid systems, and governmental systems.
• Oversee reconciliations for balance sheet accounts, perform security reviews, and ensure compliance with federal financial aid guidelines.
• Liaise with campus units such as Accounting Services, Accounts Payable, Athletics, and the Office of Student Financial Aid to coordinate operations and refine policies.
• Serve as a key contact for academic advising, admissions, financial planning, and other departments on financial matters.
• Collaborate with Information Technology and Computing Services (ITCS) to facilitate system programming for reporting and data extraction.

Requirements

• Bachelor’s degree in accounting, business, finance, or a related discipline with 12 credit hours of accounting coursework.
• Three years of professional accounting experience, including at least one year of supervisory experience.
• Equivalent combination of training and experience may be considered.

Preferred Qualifications

• Experience with cashier, collections, and/or student accounting functions in a college or university setting, with leadership roles preferred.
• Substantial experience with advanced finance/ERP systems and student information systems.
• Experience with integrated third-party billing and payment collection systems.

Pay

$95,000 - $110,616