Director of Social Services

About the role

Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, providing essential support and fostering an environment where individuals can redefine their narratives and become their best selves.

Key Responsibilities & Essential Functions

• Manages and ensures that performance-based incentives and all other goals of the program are met.
• Provides leadership to program staff.
• Manages and develops staff, including coaching, training and mentoring.
• Makes weekly supervision meetings with all direct reports.
• Housing documentation and placement
• Entitlements and benefits
• Mental and physical health services
• Oversees/monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
• Oversees all quality improvement monitoring functions including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews.
• Reviews all case records to ensure quality improvement and compliance with Urban Pathways, funding and regulatory agencies, including incident reporting and investigation documentation.
• Coordinates clinical meetings with case management staff and other inter-disciplinary teams.
• Participates in the development of Urban Pathways program policies and procedures.
• Oversees the on-site medical and psychiatric services including medication management.
• Liaises and coordinates client services with psychiatric and medical providers.
• Is on call to address emergency needs on a twenty-four-hour basis.

Qualifications, Education And Experience

• Master’s degree in Social Work or closely related clinical field required.
• Minimum five years’ of clinical and supervisory experience required.
• Professional license (LCSW) preferred.
• Experience with people experiencing homelessness, mental illness and/or substance abuse population preferred.
• Foreign languages a plus.

Skills & Competencies

• Strong written and verbal communication skills.
• Strong teambuilding and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and knowledge of Microsoft office (e.g.Word, Outlook, Excel, etc.).
• Strong skills and knowledge of client relational databases preferred (e.g.AWARDS).
• Work effectively with individuals from diverse backgrounds and cultures.

Other Required

• To work a flexible schedule including weekends, holidays, and evenings.
• A valid driver’s license with a clean driving record is a plus.

Physical Capabilities

• All programs require field work, home visits, client escorts, and use of public transportation.

Benefits

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retail Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.