Director of Social Services

About the role

Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, providing essential support and fostering an environment where individuals can redefine their narratives and become their best selves.

Key Responsibilities & Essential Functions

• Manages and ensures that performance-based incentives and all other goals of the program are met.
• Provides leadership to program staff.
• Manages and develops staff, including coaching, training and mentoring.
• Makes weekly individual supervision meetings with all direct reports.
• Housing documentation and placement
• Entitlements and benefits
• Medical and mental health services
• Employment
• Oversees/monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
• Oversees all quality improvement monitoring functions including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews.
• Reviews all case records to ensure quality improvement and compliance with Urban Pathways, funding and regulatory agencies, including incident reporting and investigation documentation.
• Coordinates clinical meetings with case management staff and other inter-disciplinary teams.
• Participates in the development of Urban Pathways program policies and procedures.
• Oversees the on-site medical and psychiatric services including medication management.
• Liaises and coordinates client services with psychiatric and medical providers.
• Is on call to address emergency needs on a twenty-four-hour basis.

Administrative

• Prepares, maintains and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory and funding agencies.
• Affords staff Training.
• Provides back-up administrative coverage in the absence of the Program Director as needed.
• Maintains accuracy of employee time-keeping and payroll systems.
• Evaluates social service staff, identifying areas for improvement and corrective actions as needed.
• Collaborates with the Program Director and Human Resources to recruit, hire and onboard new program staff.
• Manges AWARDS and other systems to ensure that all necessary client data is accurate and timely.
• Maintains social service staffing schedule according to program needs and Urban Pathways and funding agency requirements.

Community Relations

• Develops and maintains ongoing relationships with community services and resources.
• Represents Urban Pathways at governmental, community or agency meetings, as required.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates meetings, trainings, and supervisor sessions.

Qualifications, Education And Experience

• Master’s degree in Social Work or closely related clinical field required.
• Minimum five years’ of clinical and supervisory experience required.
• Professional license (LCSW) preferred.
• Experience with people experiencing homelessness, mental illness and/or substance abuse population preferred.
• Foreign languages a plus.

Skills & Competencies

• Strong written and verbal communication skills.
• Strong teambuilding and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and knowledge of Microsoft office (e.g.Word, Outlook, Excel, etc.).
• Strong skills and knowledge of client relational databases preferred (e.g.AWARDS).
• Work effectively with individuals from diverse backgrounds and cultures.

Other Required

• To work a flexible schedule including weekends, holidays, and evenings.
• Valid driver’s license with clean driving record a plus.

Capabilities

• Desire to perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various program sites.

Physical Capabilities

• All programs require field work, home visits, client escorts, and use of public transportation.

Benefits

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retail Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.