Director of Social Services

About CHI

Community Housing Innovations (CHI) is a not‑for‑profit housing and human services organization that aims to support social and economic independence. Its vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. CHI believes quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Why CHI?

• Paid time off (2 personal days awarded annually)
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Job Summary

The Director of Social Services (DSS) leads the social service unit that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence, self‑reliance, skills development, and enhances health and general well‑being. The DSS ensures services are appropriate and culturally sensitive, provides operational and administrative support for program and contractual compliance, and submits required documentation and reporting to CHI and governmental agencies. The Director builds and sustains a strong service network with external providers and community‑based organizations to support staff and assist residents toward stability and independence.

Pay

$85,000 salary (exempt, FSLA).

Schedule

Monday‑Wednesday, Friday 9 am‑5 pm; Thursday 11 am‑7 pm; on‑call 24 hrs/7 days.

Responsibilities

Service and Care Coordination

• Ensure residents receive quality and appropriate services per organizational principles and program requirements.
• Develop and maintain a resource network of external providers and organizations offering support for immigration, health, mental health, employment, education, childcare, trauma recovery, cultural adaptation, English language acquisition, life skills, and independent living.
• Leverage network partnerships in service planning and execution.
• Guide Social Worker and Case Management teams to develop service and care plans aligned with biopsychosocial assessments, ensuring cultural sensitivity and comprehensive analysis.
• Oversee recreation workshops that promote education, employment, self‑care, healthy habits, cultural adaptation, English proficiency, communication, and independent living skills.
• Identify and codify best practices; coach the program team to implement them.
• Review discharge plans to ensure continued enrollment in public benefits and linkage to community‑based services.

Program Management

• Ensure program deliverables are met and develop enhancement strategies for underperforming areas.
• Align CHI program KPIs with program metrics and deliverables.
• Provide timely follow‑up to Priority 1 and 2 incidents with clients and report to DHS and CHI.
• Ensure program team adheres to CHI code of conduct and complies with contractual, city, state, and federal regulations.

Supervision

• Directly supervise the Case Management Supervisor, Social Work Supervisor, and Recreation team.
• Troubleshoot difficult resident cases and intervene in special‑needs situations.
• Conduct one‑to‑one meetings with team members, updating performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi‑weekly).

Qualifications

• Masters degree in Social Work or related field (required); LMSW or LCSW preferred.
• Eight years of experience plus three years of supervisory/managerial experience in social work, case management, counseling, or direct advocacy.
• Experience with immigrants and immigration issues prioritized.
• A bachelor’s degree in social services with ten years of experience (including 5+ years in a supervisory role) may substitute for the master’s requirement.
• Professional, impeccable verbal and written communication skills; proficiency in English required, multilingual and Spanish proficiency prioritized.
• Expert competency in MS Word, Excel, Outlook, and internet; experience with CARES, HOME, CAPS, and AWARDS prioritized.
• Ability to formulate financial budgets and coach budget management.
• Physical ability to make unit visits (walk distances, climb stairs, etc.).
• Strong reasoning ability to prioritize, make decisions, and exercise judgment.
• Extensive experience conducting and reviewing biopsychosocial and needs assessments