Director of Social Programming (On-Site)

About the role

C+C Apartment Management LLC is an industry leader in management and real estate operations, overseeing over 23,000 residential dwelling units across approximately 400 multi-family buildings in the New York Tri-state area. The portfolio includes market rate, mixed market rate, affordable, and full tax credit/affordable properties. The Social Programming Director will oversee all social services support and programming for residents at Edenwald, serving as the bridge connecting residents, on-site property management, case management services, and community programs.

Responsibilities

• Assist the nonprofit provider in developing and implementing the resident needs assessment.
• Identify and document services provided by nonprofits in and around Edenwald Houses, maintaining an up-to-date list of services and providers.
• Serve as a liaison to community agencies, network with providers, and seek new (fee and no-cost) services for clients.
• Establish and maintain working relationships with nonprofit service providers, developing a referral system, including potential MOUs for resident referrals.
• Identify resident needs, determine suitable programs, identify local service providers, and develop and award grants to deliver services to Edenwald residents.
• Collaborate with the third-party Development team and C+C/L+M departments (Community Investment, Social Services, Community Affairs) to create a social service plan with budget and performance metrics.
• Compile and report on metrics of programs and services provided.
• Develop and maintain a Resource Directory listing state and/or local service providers for resident assistance.
• Consult and collaborate with tenant associations to identify resident needs, advocacy efforts, and develop educational and wellness programs.
• Report to the Director of Social Services with indirect supervision from the Community Investment Manager and Edenwald General Manager.
• Undertake direct resident services as detailed in the Social Service Coordinator position responsibilities.
• Coordinate and communicate with NYCHA Community Development and Real Estate.

Requirements

• Bachelor’s degree in social work or related field (preferred).
• Master's degree in business administration, social work, or related field (preferred).
• 5+ years of industry experience.
• 5+ years in a leadership role within social services (preferred).

Skills

• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Experience working with a supportive tenant base.
• Proven experience in program management within a residential tenant environment.
• Strong management skills and prior experience managing a team.
• Understanding of project management.
• Strong oral and written communication skills.
• Ability to proactively anticipate and solve problems.
• Strong organizational skills with attention to detail.

Competencies / Essential Job Functions

• Medium physical work, occasionally exerting up to 50 pounds of force and frequently up to 30 pounds.
• Visual acuity to determine accuracy, neatness, and thoroughness of work (e.g., inspections, reports).
• Frequent reaching, repetitive wrist/hand/finger movements (e.g., typing), and tactile tasks.
• Ability to talk and hear, exchanging ideas through spoken word and receiving detailed oral communication.
• Occasional standing for sustained periods, walking/moving about, and climbing.
• Stooping, pushing, pulling, grasping, and lifting up to 50 pounds.

Work Environment

• Occasional exposure to both indoor and outdoor environmental conditions, including extreme temperatures.
• May be subject to noise levels requiring shouting to be heard.

Benefits

C+C offers competitive compensation and benefits, along with growth potential within a growing residential real estate developer/builder organization.