Director of Site Reliability Engineering

Job Responsibilities

• Identifies and solves problems of high complexity and drives improvements as outcomes
• Uses enterprise-authorized AI capabilities within the work environment to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements
• Works with development teams throughout the software life cycle ensuring sustainable software releases, leading medium to large projects by bringing together the proper perspectives, identifying road blockers, and integrating feedback from team members and the firm
• Manages, designs, and implements infrastructure components to improve reliability and ensure operational efficiency
• Influences management and stakeholders through clear recommendations and measurable reliability outcomes
• Led reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls

Required qualifications, capabilities, and skills

• A. Formal training or certification on site reliability engineering concepts and 10+ years applied experience
• B. Formal training or certification on site reliability engineering concepts and advanced applied experience
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements.
• Ability to determine how each system relates to each other and uses a breadth of tools to drive automation, process improvement, and reliability for the firm
• Experience with translating research, analysis, and tests into business recommendations

Preferred qualifications, capabilities, and skills

• Experience modernizing reliability practices in large, multi-team environments and/or legacy-to-modern transformations
• Experience building “paved road” reliability capabilities (shared libraries, templates, tooling) that scale across many teams
• Familiarity with SLO programs and operational readiness practices at scale

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.