Director of Security Services

About the role

The Director of Security Services is a client-facing leadership role responsible for leading, maturing, and scaling Opensity’s managed security operations across its client base. This role reports directly to the EVP of Technology Enabled Solutions and is accountable for the delivery, performance, operational maturity, and strategic direction of security services provided to clients.

Responsibilities

• Lead the client-facing security services function within Technology Enabled Solutions, including responsibility for security engineering, managed security operations, service quality, and client outcomes.
• Provide direct leadership, coaching, prioritization, and performance management for a team of security engineers supporting client environments.
• Establish clear operating standards, escalation paths, service expectations, documentation practices, and quality controls across the security services team.
• Partner with the EVP of Technology Enabled Solutions to define the roadmap for Opensity’s security service offerings, including operational maturity, client adoption, service expansion, and profitability.
• Own the operational use, service delivery standards, governance, and client-facing effectiveness of security tools used to support managed client environments.
• Serve as a senior escalation point for client security concerns, security incidents, service delivery issues, and complex technical matters.
• Oversee daily security operations for managed clients, ensuring security events, alerts, incidents, investigations, and escalations are handled in alignment with defined SLAs, client expectations, and internal operational standards.
• Support major incident response activity by providing executive-level communication, timeline development, containment coordination, remediation oversight, and post-incident reporting while partnering with Legal, Corporate Information Security, client leadership, cyber insurance resources, and external DFIR providers where legal, regulatory, or corporate risk considerations apply.
• Evaluate new security technologies, service enhancements, automation opportunities, and vendor capabilities that improve Opensity’s ability to deliver scalable and effective security services.
• Translate complex security issues into clear business language for client executives, account teams, and internal leadership.
• Build and maintain consistent security service delivery processes aligned to ITIL, SOC operations, incident management, change management, and managed services best practices.
• Develop KPIs and operational reporting for security services, including alert volumes, incident trends, response times, remediation status, recurring risks, tool health, and service performance.
• Identify gaps in service delivery, staffing, tooling, documentation, and client coverage, and develop plans to address them.
• Ensure security services are delivered in a scalable, repeatable, and margin-conscious manner across the client base.

Qualifications

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or equivalent professional experience.
• 7+ years of experience in cybersecurity, security operations, managed services, infrastructure security, or related technology leadership roles.
• 3+ years of experience leading technical security teams, security engineers, SOC analysts, or managed security service personnel.
• Experience working in an MSP, MSSP, consulting, or client-facing technology services environment.
• Strong understanding of SOC operations, incident response, alert triage, vulnerability management, endpoint security, email security, identity security, and cloud security.
• Strong understanding of enterprise infrastructure and security dependencies across cloud and on-premises environments, including Microsoft Azure, traditional data center infrastructure, networking, firewalls, DNS, Active Directory, Microsoft Entra ID, Intune, endpoint management, and related infrastructure technologies that support secure client operations.
• Hands-on or leadership experience with security platforms such as Rapid7, Microsoft 365 security tools, Microsoft Defender, Cisco Umbrella, Mimecast, and related security technologies.
• Experience supporting Microsoft-centric client environments, including Microsoft 365, Entra ID, Defender, Exchange Online, Intune, and security/compliance capabilities.
• Strong understanding of ITIL-based incident, problem, change, and request management processes.
• Ability to communicate effectively with executive stakeholders, technical teams, clients, vendors, and internal leadership.
• Demonstrated ability to build structure, improve processes, lead escalations, and deliver measurable service improvement.

Compensation and Benefits

The Compensation range for this role is 150,000 to 200,000 USD per year and is eligible for 15% annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications. Hybrid: 1 day a week out of Opensity's downtown Chicago office.

Pay and Schedule

Hybrid: 1 day a week out of Opensity's downtown Chicago office.

Benefits

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Skills

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Benefits

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