Director of Security Operations

About the role

The Director of Security Operations will take full ownership of a security function operating a large distributed hourly workforce across complex, round-the-clock client operations. This is not a maintenance role. Ownership has made a deliberate decision to elevate the leadership of this division and is fully committed to its growth, giving the incoming Director a clear mandate to raise performance standards, strengthen accountability, and help scale the business.

Responsibilities

• Full P&L ownership including budget compliance, billing, and contract profitability
• Drive client retention and serve as an executive-level relationship owner for key accounts
• Lead, develop, and hold accountable a team of direct reports across multiple sites, including performance reviews, coaching, and progressive corrective action where required
• Oversee staffing, scheduling, shift coverage, and overtime management across round-the-clock operations
• Implement and enforce SOPs, quality control processes, and performance standards
• Manage client transition planning and operational mobilization for new and ending accounts
• Support business development by contributing to bid presentations and new account proposals as required by senior leadership
• Foster a culture of safety, recognition, and high performance across all levels of the division
• Cross-functionally with HR and Finance to ensure operational success
• Report on operational performance and provide strategic recommendations to senior leadership

Requirements

• Proven track record leading a large, multi-site security operation with direct P&L responsibility
• Strong client relationship management experience with demonstrated retention outcomes
• Executive-level leadership with a clear history of building accountable, high-performing teams and the ability to drive change independently
• Experience maintaining consistent operational standards across multiple locations, ideally across more than one state or region
• Strong financial and analytical skills including oversight of budgets, billing, labor productivity, and overtime management
• Strong strategic thinking and problem-solving skills with the ability to translate strategy into operational execution
• Working knowledge of security industry regulations, compliance requirements, and operational best practices
• Excellent verbal and written communication skills

Preferred Qualifications

• Bachelor's degree in Business Management, Law Enforcement, or a related field
• Minimum three years managing teams of 50 or more
• Experience leading a division through a period of significant growth, expansion, or organizational change

Benefits

• Base salary: $100,000 - $120,000 depending on experience
• Performance bonus: 15% based on individual and company performance
• 401(k)
• Healthcare coverage
• Paid parental leave
• PTO: 104 hours (years 0-2), scaling to 184 hours at 10+ years
• Relocation assistance available for the right candidate