Director of Sales, Reservations, & Strategic Accounts at AC Hotel Bentonville

Why Work at AC Hotel Bentonville?

At AC Hotel Bentonville, we bring modern European-inspired hospitality to the heart of Northwest Arkansas. With contemporary design, sleek accommodations, and a vibrant social atmosphere, our hotel is the perfect blend of style and comfort. Curators at AC Hotel Bentonville enjoy working in a refined, culture-driven environment, where thoughtful service and attention to detail create a seamless guest experience. We are HIRING for a Director of Sales, Reservations and Strategic Accounts.

What We Believe

• Long-term client relationships are built through trust, responsiveness, consistency, and follow-through.
• Strategic account management is less about chasing every lead and more about deeply understanding existing partners and helping them succeed.
• Reservations, sales, revenue strategy, and guest experience should work together as one connected engine.
• Corporate travelers, vendors, meeting planners, and business guests deserve a seamless experience from first inquiry to final stay.
• Strong partnerships with corporate leaders, travel managers, procurement teams, supplier partners, and key decision-makers can drive lasting hotel performance.
• The best sales leaders are relationship stewards, problem-solvers, business thinkers, and service champions all in one.

What You Love

• Managing and growing existing strategic account relationships through thoughtful communication, service, and partnership.
• Serving as the primary point of contact for key account lodging, meetings, special events, extended-stay needs, and high-profile business travel.
• Partnering with account stakeholders to identify lodging solutions that support their business objectives.
• Cooking up hotel accommodations for executives, associates, vendors, recruiting events, corporate initiatives, and important business travel needs.
• Maintaining strong relationships with corporate leadership, travel managers, procurement teams, supplier partners, and key decision-makers.
• Looking for opportunities to expand production from existing accounts before focusing on new business development.
• Resolving complex reservation, account, and guest service issues in a timely, professional, and service-focused way.
• Monitoring reservation trends, booking pace, room blocks, account production, and performance data to identify opportunities.
• Collaborating with Revenue Management and the General Manager on pricing, inventory, forecasting, and account strategies.
• Leading Sales and Reservations teams with clear expectations, measurable goals, coaching, accountability, and support.

What You Bring

• You understand that this role is centered on managing strategic relationships and maximizing account production, not simply active prospecting.
• You know how to build confidence with existing clients by being responsive, prepared, solutions-oriented, and easy to work with.
• You bring hotel sales leadership experience and understand the connection between account management, reservations strategy, revenue performance, and guest satisfaction.
• You can analyze occupancy, market trends, competitive data, account performance, and booking patterns to support smart business decisions.
• You are comfortable preparing weekly and monthly sales, reservations, and revenue reports with clear action steps.
• You can represent the hotel professionally in account communications, site visits, presentations, and community or business development opportunities.
• You know how to lead, train, mentor, and develop Sales and Reservations teams while keeping service standards strong.
• You can balance strategic thinking with daily operational follow-through, especially when the reservation puzzle box starts rattling.
• You communicate clearly and can build alignment across clients, property leadership, Revenue Management, Sales, Reservations, and operations.
• You bring a calm, polished, service-first approach to high-profile business travel needs and complex account requests.

Education and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
• Minimum of two or more years of progressive hotel sales leadership experience.
• Experience managing corporate accounts, strategic partnerships, group business, and transient account production.
• Strong understanding of hotel sales, revenue management, reservations operations, forecasting, and property management systems.
• Experience supporting key corporate accounts, preferred lodging relationships, business travel, meetings, events, and extended-stay needs.
• Proficiency with CRM systems, hotel property management systems, Microsoft Office, reservation systems, and sales reporting tools.
• Outstanding communication, presentation, relationship-building, negotiation, and problem-solving skills.
• Able to lead teams, manage multiple priorities, analyze business performance, and make sound decisions in a fast-paced hotel environment.
• Strong service orientation with the ability to resolve complex account, reservation, and guest concerns with professionalism and care.

Work Environment and Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to lift or move items up to 25 pounds.
• Ability to use a computer, phone, property management system, reservation system, CRM, and sales tools for extended periods.
• Ability to work flexible hours, including evenings, weekends, and holidays, when business needs require.
• Ability to represent the hotel professionally during account meetings, site visits, presentations, and business or community events.

About Core of Coury Hospitality

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. Here’s the Core of Coury Hospitality: We are an equal opportunity employer.