Director of Sales

About the role

A successful Director of Sales will drive business by sharing our brand of hospitality with potential corporate, group, and leisure guests. They will use their warm and professional personality to develop and build long-term relationships with key clients. A Director of Sales is an expert in negotiating and delivering win-win deals for the hotel and the client, as well as leading the team to deliver on those expectations.

Responsibilities

• Develop and maintain a marketing plan and sales budget with the General Manager.
• Solicit new and existing business accounts to meet and exceed revenue goals predominately through outside sales calls, relationships, telephone solicitation, site tours, and written communication/collateral.
• Develop and maintain knowledge of market trends, competition, and customers.
• Attend trade shows, community events, and industry meetings.
• Prepare correspondence to customers, internal booking reports, and file maintenance.
• Finalize all books/contracts in a timely manner, servicing guests through the process.
• Participate in revenue management calls, assist with hotel budget planning and forecasting.
• Pursue new clients through creative and innovative sales techniques.
• Qualify clients, develop proposals, and prepare contracts.
• Ensure effective utilization of selling guidelines to maximize revenue contribution from all segments.
• Initiate and implement sales promotional programs with travel partners.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Work with other departments within the hotel to provide quality service to customers.
• Train front desk staff and other applicable staff members on the sales call process.
• Conduct on-site tours.
• Follow up on group business (pending, tentative, and booked) to ensure client satisfaction and materialization at the hotel.

Qualifications

• Knowledge of the sales process, client base, and general market knowledge.
• Ability to negotiate, convince, sell, and influence professionals and hotel guests.
• Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term bases.
• Able to develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Ability to investigate and analyze current activities or information in the sales field and make logical conclusions and recommendations.
• Proficient computer skills, including knowledge of MS Office products; knowledge of brand operating systems preferred.

Benefits

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA