Director of Sales and Marketing

About the role

The Director of Sales and Marketing oversees the Sales and Marketing operations of the hotel. Key responsibilities include managing the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and attending ownership meetings. The role involves supervising sales managers, trainees, interns, and administrative staff, recruiting and hiring sales staff, and training and coaching sales managers to meet company goals and maximize hotel revenues.

Responsibilities

• Proficient in general computer knowledge and able to manage the group and transient contractual agreement process, quote rates, send referrals, set traces, and handle retention, reactivation, and acquisition accounts.
• Communicate and organize effectively, ensuring alignment with the General Manager and Regional Vice President of Sales.

Requirements

• 6+ years of progressive hotel Sales experience, preferably with Hyatt.
• Experience leading sales and marketing efforts for luxury or upscale resorts.
• Experience with owner relations, including professional, compelling, and persuasive communication skills.
• Results-driven, energetic, and focused with a proven success record in growing group, leisure, and transient sales.
• Service-oriented style with professional presentation skills.
• Motivational leader with a proven track record in high-volume concepts.
• Effective communicator and provider of exceptional customer service.
• Able to improve the bottom line.
• Clear, concise written and verbal communication skills in English.
• Proficient in Microsoft Word and Excel.

Qualifications

• Hotel/Hospitality degree an asset or equivalent degree.

Skills

• High energy, entrepreneurial spirit, motivational leadership, and proven track record in high-volume concepts.
• Effective communicator and provider of exceptional customer service.
• Able to improve the bottom line.
• Clear, concise written and verbal communication skills in English.
• Proficient in Microsoft Word and Excel.

Benefits & Perks

• Health, dental, and vision benefits.
• Discounted and complimentary hotel room nights.
• Paid time off.
• Retail savings plan.
• Employee stock option plan.
• Complimentary meals in our colleague café.
• Tuition reimbursement, up to $1,000 per year.
• Excellent training and professional development opportunities.
• Opportunities to work around the world with Hyatt Hotels and Resorts.

Why Join Us?

We prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive.

About the Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Proof of eligibility to work in the United States is required, as well as a completed background check.