Director of Rewards & Operations
About the role
The Director, Rewards & Operations will partner with the CHRO and business leaders to design, deliver, and continuously improve best-in-class total rewards and HR operations for MarketCast’s global workforce. This role will own and evolve the strategy for total rewards and HR operations, ensuring programs and services align with business priorities, talent goals, employee engagement insights, inclusion commitments, and the overall employee experience.
Responsibilities
Own and evolve the strategy for total rewards and HR operations, ensuring programs and services are aligned with business priorities, talent goals, employee engagement insights, inclusion commitments, and the overall employee experience.
Serve as a trusted partner to the CHRO, executive leaders, HR business partners, Finance, Legal, IT, and other cross-functional stakeholders on initiatives with rewards, operations, and talent strategy implications, including M&A, global growth, workforce planning, and strategic partnerships.
Design, evaluate, and enhance rewards programs, including benefits, recognition, and related offerings, using market benchmarking, employee feedback, utilization data, cost analysis, and emerging trends to ensure competitiveness, equity, sustainability, and alignment with MarketCast’s business strategy.
Lead continuous improvement across HR operations by simplifying workflows, clarifying ownership, strengthening service delivery, improving handoffs, and leveraging technology, automation, and AI-enabled tools to reduce friction and scale efficient ways of working.
Develop clear communications, training, toolkits, and change-management resources that help employees and leaders understand MarketCast’s rewards offerings, HR processes, self-service tools, and ways of working.
Ensure strong governance, controls, and compliance with global, federal, state, and local employment, benefits, payroll, leave, data privacy, and reporting requirements; conduct internal audits, partner with external auditors and vendors, and actively contribute to benefits and audit committee work.
Establish and maintain people analytics, reporting rhythms, dashboards, and data-quality practices that provide leaders with reliable insights into rewards, workforce trends, operational performance, employee experience, and program effectiveness.
Lead, coach, and develop the Rewards & Operations team, fostering accountability, collaboration, inclusion, operational excellence, and a continuous-improvement mindset across global HR service delivery.
Qualifications
Bachelor’s degree in Human Resources, Business, Finance, or a related field required; master’s degree, MBA, or relevant certification preferred.
7+ years of progressive experience in total rewards, global benefits administration, payroll operations, HR operations, or shared services; compensation experience strongly preferred.
Strong business and strategic acumen, with the ability to translate organizational goals into practical operating plans, program roadmaps, governance models, and measurable outcomes.
Experience leading global or distributed teams and creating an inclusive, accountable environment where people can thrive and deliver high-quality work.
Advanced proficiency with Google Suite and strong proficiency with Microsoft products; comfortable using data, reporting, and presentation tools to inform decisions and communicate recommendations.
Experience in high-growth, technology, consulting/advisory, or professional services environments, with exposure to larger corporate operating models preferred.
Exceptional influencing, problem-solving, collaboration, executive communication, and stakeholder-management skills, with the ability to build trust across diverse audiences.
Strong understanding of HR practices, benefits, payroll, leave of absence regulations, data privacy expectations, and local labor and employment requirements.
Strong proficiency with HR systems such as UKG, including a working understanding of HRIS data integrity, reporting, workflows, user experience, and integrations.
Ability to thoughtfully leverage AI, automation, and digital tools to improve ways of working, enhance program delivery, strengthen insights, and increase operational efficiency.
Passion for developing teams, building scalable practices, improving employee-facing experiences, and enhancing cross-functional programs, processes, and partnerships.
Who We Are
MarketCast measures what moves people. Powered by AI, trained on decades of verified consumer response data, along with proprietary technology, MarketCast is the marketing effectiveness partner for the world's most ambitious brands, connecting emotional resonance to real-world business outcomes across advertising, sponsorships, content, brand health, and advanced analytics. With category-deep expertise spanning sports, entertainment, travel, automotive, and consumer brands, our team of seasoned industry strategists brings unmatched human intelligence to every engagement, turning complex data into decisive action so brands know exactly what's working, why it's working, and what to do next. At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success.
Our Values
Move the Needle
Client Success is Our Scoreboard
Grow Every Day
Own It
Benefits
Free movie tickets!
Medical, Dental, Vision
Unlimited PTO
Wellness and mental health support
Professional growth and career development including LinkedIn Learning
Pay
$120,000 to $140,000
Benefits
Medical
Dental
Vision
Application Instructions
Check us out on LinkedIn and at: www.marketcast.com