Director of Revenue Acceleration
About the role
Crisp is the #1 law firm growth company in America. We help committed law firm owners differentiate their firms, amplify their brands, and dominate their markets through transformational coaching, world-class video, and relentless digital marketing. Crisp is currently at $55M in revenue and targeting $100M. The primary constraint on that growth is not the product or the sales process. It is commercial infrastructure. The lead-to-cash function today operates across fragmented tools, inconsistent data, and manual workflows. As Director of Revenue Acceleration, you will be responsible for changing that.
What You’ll Own
Full Funnel Ownership: This role carries accountability for performance metrics at every stage of the revenue funnel, from initial paid impression through collected payment.
Client Journey Architecture: Crisp's sales process is structured around three key virtual touch points. A significant part of this role involves ensuring that the journey between those touch points is deliberate, connected, and commercially purposeful.
Onboarding & Sales Education: Get our reps up to speed quickly and continue their education throughout their time with us.
AI-Powered Sales Intelligence: Crisp is investing in AI-powered sales intelligence as a core part of its performance management infrastructure. This role leads that effort.
Team Leadership: This role inherits a small Revenue Operations team on day one. The Director is responsible for the output and development of that team, and for building the function's capacity as the business scales.
Reporting and Executive Visibility: This role owns the weekly revenue dashboard reviewed by the CCO and the broader leadership team. Data accuracy and actionable insight are both non-negotiable. When gaps or problems are identified, the expectation is that they are surfaced promptly and resolved.
What We’re Looking For
Detail orientation: A disciplined approach to data accuracy, with a strong instinct for identifying gaps or inconsistencies in reporting before they affect decisions.
Full funnel fluency: Demonstrated experience owning metrics across the complete revenue funnel, from paid acquisition through close, with the ability to understand the relationship between individual variables and overall conversion.
Technology depth: A track record of evaluating, selecting, implementing, and retiring revenue tools with a clear rationale grounded in business outcomes rather than platform familiarity.
AI fluency: Practical experience applying AI tools in a revenue operations context, with a grounded understanding of where these tools add genuine leverage and where they do not.
Professional services background: Experience building revenue operations for a services business, coaching program, membership organization, or comparable model.
Selling transformation and outcomes to sophisticated buyers requires a different operational approach than feature-led software sales, and the ideal candidate has built systems that reflect that distinction.
Infrastructure-building experience: A proven ability to take a fragmented or partially-built revenue operations function and establish consistent, scalable processes over time.
Team leadership: Experience managing a small team, setting clear performance expectations, and developing individual contributors within a high-standards environment.
Benefits
100% Company Paid Health/Vision/Dental.
4% 401K Match.
Generous Paid Time Off.
Paid Parental Leave for New Parents.
Paid Relocation for Non-Local Candidates.