Director of Retail- Empower Field

Job Responsibilities

Establish long-term direction and priorities for the retail business, setting strategic objectives, operating principles, and financial targets aligned with client expectations and Aramark standards.

Maintain full accountability for retail financial performance, including revenue growth, margin performance, expense management, and overall P&L results.

Serve as the primary senior level retail liaison for the account, owning executive-level and top-to-top client communication, product presentation, performance reviews, and forward-looking planning discussions.

Provide strategic oversight across all retail channels to ensure alignment, readiness, and consistency with established standards and growth objectives.

Set clear governance models, performance expectations, and operating rhythms that enable effective execution and accountability across retail.

Guide the development of annual and multi-year retail business plans, including growth initiatives, financial goals, and channel strategies.

Partner with Finance to develop budgets, assess performance trends, and identify risks and opportunities that support sustained business results.

Ensure appropriate controls and risk management practices are in place related to inventory, labor, cash handling, safety, and compliance without direct involvement in daily operations.

Use performance data, reporting, and market insight to evaluate results, inform decisions, and guide continuous improvement efforts.

Lead initiatives focused on advancing operational efficiency, guest experience, service quality, and long-term retail outcomes.

Identify and recommend new concepts, innovations, and enhancements that evolve the retail program and support future growth.

Contribute strategic insight, leadership perspective, and best practices that support district initiatives as applicable.

Support leadership development and succession planning to ensure organizational depth, continuity, and long-term success.

Qualifications

• Minimum of 7 years of progressive retail leadership experience, including senior-level responsibility.
• Demonstrated experience with full P&L ownership and financial performance management.
• Proven ability to lead complex retail organizations with senior leadership teams.
• Strong strategic thinking, analytical skills, and sound business judgment.
• Excellent executive communication skills and client-facing presence.
• Experience in contract-managed, multi-unit, or venue-based retail environments.
• Bachelor's degree in business, hospitality, retail management, or a related field.
• High proficiency with Microsoft Office Suite and business reporting tools.
• Ability to work a flexible, event-based schedule as business needs require.
• Occasional travel may be required.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.