Director of Quality for Children & Families Services

Job Responsibilities

• Lead all PQI efforts, including implementation of the performance improvement plan and facilitation of data-driven evaluation with program and department leaders.
• Oversee accreditation readiness, licensure compliance, and adherence to regulatory and contractual performance standards.
• Maintain systems for qualitative and quantitative data collection, ensuring accurate monthly, quarterly, and annual reporting.
• Produce tailored performance reports for senior leaders, funders, and stakeholders; respond to ad-hoc data needs.
• Lead internal file audit and case record review processes, identify trends, and support corrective action planning.
• Support development and revision of policies and procedures related to quality, area of compliance, and accreditation.
• Facilitate and disseminate information related to PQI processes, documentation standards, confidentiality/privacy requirements, and regulatory expectations, including coordination of training and educational support as appropriate.
• Administer client and staff satisfaction surveys, analyze results, and guide action planning.
• Serve as HIPAA Privacy Officer (if applicable), overseeing privacy standards and record-request processes.
• Collaborate with grants, development, and research teams on evaluation and reporting needs.
• Support service-line-specific quality requirements (behavioral health, child welfare, senior services, homelessness services).
• Participate in organizational quality committees and act as liaison between Ministry Office and service-line leadership.

Job Requirements

• Bachelor’s degree in a related field required; Master’s preferred, with 5+ years experience in quality improvement, compliance, or program evaluation.
• Demonstrated experience leading accreditation, regulatory compliance, and continuous improvement initiatives.
• Strong analytical ability with experience in data validation and reporting and use of electronic client record systems.
• Knowledge of regulatory standards (Joint Commission, HIPAA, state licensing, ASAM, Medicaid, HUD, 42 CFR Part 2).
• Experience developing and delivering staff training on quality, compliance, and documentation.