Director of Quality

About the role

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control while providing partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

NOVO Health Services is seeking a strategic, results-driven Director of Quality to develop, implement, and sustain enterprise-wide quality systems that ensure compliance with HLAC, Hygienically Clean, OSHA, Joint Commission, and all applicable healthcare and textile processing standards. This senior leader will drive quality strategy across multiple facilities, partnering closely with Operations, Maintenance, Safety, and Executive Leadership to strengthen audit readiness, enhance infection prevention protocols, and lead plant-level quality teams toward consistent execution and measurable performance improvement.

Responsibilities

• Strategic Quality Leadership
  • Develop and execute NOVO's enterprise-wide quality strategy in alignment with healthcare regulatory standards and company growth objectives
  • Establish standardized quality policies, procedures, and KPIs across all facilities
  • Drive a culture of accountability, continuous improvement, and operational discipline
  • Serve as the executive quality leader during audits, client reviews, and accreditation processes
• Regulatory & Accreditation Oversight
  • Ensure compliance with HLAC, Hygienically Clean, OSHA, Joint Commission, HIPAA, and all other applicable federal, state, and local regulations
  • Maintain audit-ready facilities at all times
  • Lead internal audits, mock inspections, and corrective action programs
  • Partner with plant leadership to address non-conformances and mitigate risk
• Process Improvement & Operational Excellence
  • Analyze quality data, process variation, customer complaints, and infection prevention metrics to identify trends and opportunities
  • Lead root cause investigations and corrective and preventive action (CAPA) initiatives
  • Drive standardization of wash chemistry validation, TRC testing, and infection control protocols
  • Implement best practices across textile processing, finishing, and distribution functions
• Customer & Risk Management
  • Act as executive liaison for client quality concerns and service deviations
  • Lead structured response plans for customer complaints, contamination events, and compliance issues
  • Strengthen transparency and reporting mechanisms to protect and grow client relationships
• Leadership & Talent Development
  • Build, lead, and develop quality teams at the plant level
  • Train plant leadership and production team members on quality standards and compliance expectations
  • Foster cross-functional collaboration among Operations, Maintenance, and Safety
  • Communicate quality performance, risks, and improvement plans clearly to Executive Leadership

Qualifications

Required

• Bachelor's degree in Engineering, Quality Management, Microbiology, Healthcare Administration, or a related field
• 7–10+ years of progressive quality leadership experience in healthcare textile, industrial laundry, medical device, food processing, or other regulated manufacturing environments
• Demonstrated success leading multi-site quality systems
• Strong working knowledge of Lean, Six Sigma, and root cause methodologies
• Proven ability to lead audits, drive CAPA programs, and improve regulatory outcomes
• Strong executive communication skills and data-driven decision-making ability
• Willingness to travel regularly to NOVO facilities across the network

Preferred

• Master's degree in a related field
• Direct experience with HLAC, Hygienically Clean, or healthcare accreditation standards (strongly preferred)
• Lean Six Sigma Green Belt or Black Belt, or ASQ certification (e.g., CQE, CQA, CMQ/OE)
• Experience with infection prevention practices in a healthcare or healthcare-supply environment
• Experience implementing quality management systems and KPI dashboards across multiple sites

Key Competencies

• Strategic, enterprise-level quality leadership
• Deep knowledge of healthcare textile regulatory and accreditation standards
• Data-driven problem solving and root cause analysis
• Executive presence and clear communication with clients and senior leadership
• Ability to build, coach, and hold quality teams accountable across multiple facilities
• Strong cross-functional collaboration and influence without direct authority
• Commitment to continuous improvement, operational discipline, and audit readiness

Physical & Work Environment Requirements

• Must be able to perform the essential functions of the position, with or without reasonable accommodation
• Regular travel to NOVO facilities across the network as business needs require
• Work is performed in both office and industrial laundry production environments, including exposure to heat, humidity, noise, moving equipment, and soiled healthcare textiles
• Ability to stand and walk on the production floor for extended periods
• Ability to lift up to 25 lbs occasionally
• Must wear required PPE and follow all infection control and safety requirements while on the production floor

Benefits

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) with Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

Why work for Novo Health Services

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.