Director of Quality

About the role

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions.

The Director of Quality - Transit leads the Quality organization across New Flyer Transit manufacturing operations. The role sets the direction for Transit Quality, ensures the Quality Management System is effective, develops capable teams, and works across the business to address the quality issues that have the greatest impact on customers and the business.

Requirements

• Carry out the Transit quality strategy, annual goals, improvement priorities, and resource plans
• Ensure consistent quality measures and review processes are in place across Transit plants.
• Use information provided by the Quality teams to identify key trends, risks, and priorities
• Keep senior leadership informed about quality performance, major risks, and recovery plans, and focus resources on the issues with the greatest impact
• Lead the Transit plant Quality Managers and hold them accountable for results and consistent execution of the New Flyer Quality Management System
• Build capable, well-trained Quality teams with the right staffing.
• Maintain succession plans for key leadership and technical roles, identify and develop potential successors, and regularly review readiness
• Make sure Quality team members have the training and knowledge to identify nonconforming conditions, provide containment, prevent unintended release, and escalate unresolved concerns
• Carry out the responsibilities associated with being a member of the Director Leadership team
• Keep the Quality organization current with new technology while continuing to identify opportunities to simplify processes and improve efficiency
• Drive consistent use of the New Flyer Quality tools and make sure teams have the training, resources and support needed to use them effectively
• Lead the ongoing review and improvement of the Transit Quality Management System and support ISO 9001 registration, audits, management review, and applicable compliance requirements
• Set expectations for containment, root-cause analysis, corrective action, and effectiveness checks for significant or recurring issues
• Make sure significant product, reliability, regulatory, and potential product-safety concerns are quickly identified, contained, communicated, and escalated
• Drive resolution of cross-plant issues ensuring lessons learned are applied to other affected products and locations
• Build constructive