Director of Quality

About the role

The Director of Quality at MSR-FSR is responsible for driving improvements in quality structure and performance to enhance the company’s competitive position. This role involves overseeing the development, implementation, and continuous improvement of the Quality Management System (QMS) to meet ISO9001 standards and exceed customer expectations. The Director will lead quality-related initiatives, including audits, training, and compliance efforts, while also serving as a primary point of contact for customer-facing quality reviews and ensuring effective communication across the organization. Additionally, this position ensures alignment with internal quality systems, manages quality investigations, and promotes a company-wide commitment to quality standards and continuous improvement.

Responsibilities

• Promote opportunities to improve MSR-FSR’s competitive position through improvements in quality structure and performance.
• Provide guidance to ensure MSR-FSR workplaces are constructed, maintained, and operated to deliver the highest quality.
• Champion continuing compliance and conformance with MSR-FSR internal quality systems and rules in all MSR-FSR endeavors.
• Aid MSR-FSR managers in promoting understanding of the company’s, management’s, and employees’ quality responsibilities through communication and training.
• Attend and lead customer facing quality review meetings.
• Present SPC data and updates on quality initiatives.
• Serve as high level customer contact for quality discussions.
• Monitor and drive to completion quality related investigations.
• Provide leadership to develop, maintain and continually improve an effective and efficient Quality Management System (QMS) that exceeds the ISO9001 requirements and Customers’ expectations.
• Promote awareness of the quality system procedures and requirements throughout the organization.
• Provide operations with monthly feedback on key quality system metrics.