Director of Quality Assurance and Compliance

Pacific Mountain Workforce Development Council (PacMtn) is a regional workforce development organization serving communities across Thurston, Lewis, Pacific, Mason, and Grays Harbor counties. We partner with jobseekers, employers, educators, community‑based organizations, and public agencies to expand access to opportunity so people can build stable, meaningful careers and communities can thrive.

About the role

The Director of Quality Assurance and Compliance provides leadership for PacMtn’s quality assurance, regulatory compliance, monitoring, risk management, policy support, data quality, and continuous improvement work. This role works across PacMtn, the regional WorkSource system, contractors, sub‑recipients, and state and local partners to translate complex requirements into clear expectations, practical processes, stronger controls, and improved performance. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Responsibilities

• Provide independent quality‑assurance and compliance oversight while partnering with operational teams; maintain clear role boundaries.
• Lead risk‑based monitoring of PacMtn initiatives, contractors, sub‑recipients, and partner activities to assess compliance, performance, documentation, and funding requirements.
• Develop and maintain monitoring plans, standards, tools, reports, findings, and corrective‑action tracking to identify risk early and verify issue resolution.
• Interpret federal, state, local, grant, contractual, and policy requirements and translate them into clear, practical guidance for staff, leadership, contractors, and partners.
• Conduct risk assessments, identify control or compliance gaps, and recommend corrective actions, process improvements, or other appropriate responses.
• Coordinate PacMtn’s response to state program monitoring (excluding Equal Opportunity monitoring) and keep leadership informed of significant findings, deadlines, unresolved issues, and emerging risks.
• Provide compliance and data‑governance oversight for workforce program systems, including data quality, access, documentation, reporting, record retention, and audit readiness.
• Analyze program and performance data to identify trends, inconsistencies, recurring issues, and opportunities to strengthen outcomes.
• Work with internal teams and partners to improve processes, documentation, controls, and system usability without weakening compliance requirements.
• Monitor regulatory and policy changes and ensure new requirements are incorporated into local policies, procedures, tools, and practices.
• Develop and coordinate compliance, quality‑assurance, monitoring, and system training for PacMtn staff and workforce system partners.
• Create clear, accessible guidance and explain complex requirements in plain language for audiences ranging from staff and contractors to executive leadership and the Board.
• Provide respectful, solution‑oriented technical assistance while maintaining appropriate oversight boundaries and professional independence.
• Build collaborative relationships across teams and organizations, including when difficult findings, corrective actions, or competing interpretations must be addressed.

Leadership and supervisory responsibilities (as assigned)

• Supervise assigned employees, creating a team environment with clear expectations, necessary tools, and balanced accountability and support.
• Recruit, hire, onboard, and train assigned staff.
• Establish priorities, organize work schedules, deliverables, and coverage for the team.
• Provide regular coaching, feedback, documentation, and opportunities for professional growth.
• Conduct timely, fair, objective, and well‑documented performance evaluations.
• Promote collaboration, knowledge‑sharing, psychological safety, continuous learning, and shared accountability within the team.
• Lead complex cross‑functional work even without direct supervisory authority over all participants.

Success metrics

• A current annual risk‑based monitoring plan and monitoring calendar.
• Standardized monitoring tools, documentation standards, file‑review methods, and report templates.
• A corrective‑action tracker with clear owners, due dates, follow‑up evidence, and documented closure.
• Recurring compliance, performance, data‑quality, and exception reporting that gives leadership early visibility into risk.
• A maintained regulatory and policy change tracker with clear implementation ownership.
• An annual training plan informed by monitoring findings, policy changes, data trends, and staff needs.
• Routine executive‑level reporting on significant findings, trends, unresolved issues, corrective actions, and emerging risks.
• Consistent coordination among QA, program leadership, contract management, fiscal, data/system owners, and other responsible functions.
• Well‑organized records and documentation that support audit, monitoring, grant, and operational readiness.

Benefits

• Medical, dental, vision, life, and long‑term disability insurance (with family coverage options)
• Participation in the PERS Retirement System
• 11 paid holidays, plus a floating holiday and a community service day each calendar year
• Paid time off starting at 12 hours accrued per completed month of service