Director of Public Safety

Responsibilities

• Provide strategic leadership and oversight for Security, Loss Prevention, Safety, and First Aid operations.
• Develop and implement policies, procedures, and training programs to ensure compliance with all local, state, and federal, and OSHA requirements, to maximize operational performance that establishes a total safety culture for guests and team members.
• Oversee all litigation claims, including reporting, investigation, and file management; serve as liaison with attorneys and insurers, act as corporate designee, and testify on the Park’s behalf.
• Lead emergency preparedness planning, crisis management, and incident response protocols.
• Partner with park leadership to proactively identify and mitigate risks across all departments.
• Oversee investigations related to incidents, injuries, guest complaints, and internal matters.
• Ensure proper documentation, reporting, and follow-up for all safety and security-related incidents.
• Manage departmental budgets, staffing plans, and resource allocation.
• Develop and mentor leadership teams across all Public Safety functions.
• Collaborate with external agencies including law enforcement, fire departments, and medical services.
• Drive continuous improvement initiatives to enhance safety culture and operational efficiency.
• Monitor and analyze trends related to safety, security, and loss prevention to inform decision-making.

Qualifications

• Bachelor’s degree in Criminal Justice, Safety Management, or related field preferred.
• 7+ years of progressive leadership experience in public safety, security, law enforcement, military, or related field; theme park or large venue experience preferred.
• Strong leadership presence with the ability to lead multiple departments simultaneously.
• Ability to make critical decisions in high-pressure and emergency situations.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to build relationships with internal leaders and external partners.
• High level of integrity, professionalism, and accountability.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Willingness and ability to travel as needed for training and industry conferences.
• Valid Driver’s License