Director of Project Management

Essential Duties and Responsibilities

• Operational Infrastructure & Framework Design
• Establish, maintain, and evolve the agency's project management framework, defining standardized workflows that ensure consistent, high-quality delivery across all client teams.
• Serve as the primary architect for agency-wide tools (including the project management tool, finance/media platform, and cross-agency communication tools), ensuring they are optimized to maximize team efficiency.
• Drive total operational integrity of client data and project architecture within agency platforms, enforcing rigorous standards for client onboarding, file management, and PII data privacy compliance.
• Financial Governance & Risk Mitigation
• Lead the strategic development and oversight of statements of work (SOWs) and resource estimates to ensure agency services are accurately valued and contractually protected.
• Partner closely with Account Management to reconcile project performance against financial targets, proactively mitigating risks to agency profitability.
• Oversee the precision of media authorizations and spend tracking, providing high-level consultation on complex client financial structures.
• Resource Allocation & Scalability
• Strategically manage agency resource allocation by developing standard timelines and task management protocols across all media services.
• Balance team bandwidth against client deliverables to ensure sustainable scalability without compromising output quality.
• Team Leadership & Executive Escalation
• Directly lead, mentor, and inspire the Project Management team (directly supervising up to 6 employees), fostering a culture of professional growth and accountability.
• Oversee the integration of PM workflows into the agency's standard operating procedure (SOP) onboarding framework for new hires.
• Serve as the primary leadership escalation point for internal operational challenges or complex client delivery issues; collaborate with executive leadership to resolve systemic roadblocks.

Qualifications

• 10+ years of project or account management experience, with 7+ years of leadership in an agency operations setting.
• Deep understanding of agency financial models, statement of work (SOW) architecture, risk mitigation strategies, and media math.
• A natural ability to establish clear lanes, standards, and operating protocols for an entire department.
• Anticipates financial or operational gaps at the macro portfolio level and implements preventative strategies.
• Ability to synthesize complex operational data into concise, high-level executive briefings for agency leadership.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Awesome opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave