Director of Program Operations, Environmental Health Administration

About the role

The Bureau of Administration within the New York City Department of Health and Mental Hygiene’s Division of Environmental Health seeks a Director of Program Operations. This role oversees performance management, coordinates 311 operations, and manages various program initiatives.

Responsibilities

• Oversee performance management for the Division of Environmental Health with a focus on continual improvement, quality assurance, and efficiency.
• Collaborate with the Office of Strategic Operations and Performance Management, Department Leadership, and the Mayor’s Office of Operations.
• Coordinate 311 operations, service request response, analytics, and strategy for the Division of Environmental Health.
• Track implementation of new program initiatives.
• Collaborate with internal partners to innovate and improve, including developing/tracking performance metrics to optimize operations.
• Represent Division of Environmental Health leadership in collaboration with City partners and external stakeholders.

Requirements

• A baccalaureate degree from an accredited college or university and five years of full-time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems, at least 2 years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning.
• A satisfactory equivalent combination of education and experience.
• Appropriate graduate study in an accredited college or university may be substituted for the general experience on a year-for-year basis.
• All candidates must have a four-year high school diploma or its equivalent approved by a State's Department of Education or a recognized accrediting organization.

Qualifications

• Significant experience managing complex operations.
• Excellent judgment and creative problem-solving skills.
• Exceptional oral, written, and interpersonal skills.
• Knowledge of New York City's administrative processes.
• Effective collaborator.

Skills

• Strong attention to detail.
• Wide latitude for independent judgment, initiative, problem solving, and creativity.

Benefits

• Loan Forgiveness: Federal/state loan forgiveness and repayment assistance programs.
• Benefits: Premium-free health insurance plan, additional health, fitness, and financial benefits, public sector defined benefit pension plan, tax-deferred savings program, and Worksite Wellness Program.
• Work From Home Policy: Ability to work up to two days from home.
• Job Security: More job security compared to private sector employment.

Pay

Salary range: TBD

Schedule

Hours: TBD

Equal Opportunity Employer

The New York City Department of Health and Mental Hygiene is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. For more information, please contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.