Director of Program Management, Payor Partnerships

About the Role

As the Director of Program Management, Payor Partnerships, you will own how CopilotIQ delivers for its payor partners, from launch through ongoing operation and growth. You will run the company's payor programs end-to-end: owning the operating relationship with each payor, leading cross-functional delivery to meet the terms of each contract, and building a repeatable model that carries best practices across programs. This is a senior, operationally focused role for someone who can manage sophisticated payor relationships, drive disciplined cross-functional execution, and make trade-off decisions to keep programs moving.

Responsibilities

• Own the day-to-day operating relationship with each payor partner, serving as their primary point of contact and keeping programs running smoothly while positioning the partnership for growth.
• Lead cross-functional program delivery across clinical, commercial, engineering, and operations, running launches and ongoing operations to scope, timeline, and contractual requirements.
• Apply a disciplined project management approach: define project plans, milestones, decision rights, and operating cadences, track progress, and hold each function accountable to its commitments.
• Define and own program KPIs, including enrollment and consent conversion, implementation milestones, service levels, program efficiency, and quality and outcome measures. Report on performance and drive action where targets are missed.
• Build a repeatable payor operating model and playbook for launches, workflows, and best practices.

Requirements

• Bachelor's degree required; advanced degree a plus.
• 8+ years in program management, payor or provider operations, healthcare strategy, or comparable operating roles. Experience at a top-tier consulting firm is a plus.
• Proven success managing complex, high-stakes client or partner relationships with discipline, strong EQ, and sound long-term judgment.
• Strong program and project management skills, with a track record of running cross-functional delivery to scope, timeline, and quality across multiple teams.
• Strong analytical and problem-solving skills; comfortable defining KPIs, working in spreadsheets and BI tools, and using data to manage program performance.
• Sound business judgment, with the ability to identify risks and opportunities early and bring forward clear, well-reasoned recommendations.
• Clear, concise communication and executive presence, with a collaborative, team-first approach across functions.
• Thrives in fast-paced, ambiguous environments with an ownership mindset.
• Experience in healthcare, value-based care, or Medicare Advantage is a plus.