Director of Program Management Office

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity.

About the role

The Director of Program Management Office will play a critical role in driving strategic execution across organizational transformation initiatives, technology modernization programs, regulatory initiatives, and operational improvements. This leader will provide governance, structure, rigor, and execution excellence while fostering collaboration across business, operations, technology, risk, compliance, and executive leadership teams.

Responsibilities

• Lead and oversee the enterprise PMO function for Retail and Commercial Banking initiatives.
• Establish and enforce program and project governance standards, methodologies, reporting structures, and delivery frameworks.
• Drive successful execution of strategic initiatives including:
  • Core banking transformations
  • Digital banking initiatives
  • Regulatory and compliance programs
  • Process improvement and operational efficiency efforts
  • Organizational transformation and change management programs
  • Data and technology modernization initiatives
• Provide executive-level visibility into program health, risks, dependencies, timelines, budgets, and resource allocation.
• Build and maintain disciplined project management practices, ensuring consistency, accountability, and measurable outcomes.
• Partner closely with executive leadership, business stakeholders, technology teams, vendors, and external partners to align priorities and delivery objectives.
• Lead organizational change management efforts to support adoption, communication, training, and business readiness.
• Mentor and develop project managers, program managers, business analysts, and delivery teams.
• Ensure initiatives comply with banking regulations, risk frameworks, audit requirements, and internal controls.
• Drive a culture of execution excellence, continuous improvement, transparency, and accountability.
• Perform additional duties as required.

Requirements

• 10+ years of progressive experience in program management, project delivery, or PMO leadership within the retail and commercial banking industry.
• Proven experience leading large-scale organizational and technical transformation initiatives.
• Strong understanding of retail banking and commercial banking operations, products, customer journeys, and regulatory environments.
• Demonstrated expertise in project management methodologies and frameworks, including Agile, Waterfall, Hybrid delivery models, and PMO governance best practices.
• Exceptional leadership, communication, stakeholder management, and executive presentation skills.
• Strong organizational discipline with a detail-oriented and structured approach to delivery management.
• Experience managing complex interdependencies across business and technology organizations.
• Ability to influence and drive alignment across senior leadership teams.
• Experience with portfolio management, resource planning, budgeting, and strategic roadmap execution.

Qualifications

• PMP, PgMP, Agile, Lean, or related certifications preferred.

Preferred Experience

• Banking mergers, acquisitions, or integration programs
• Core banking platform implementations or conversions
• Digital transformation initiatives
• Commercial lending or treasury management platforms
• Regulatory remediation or compliance programs
• Enterprise PMO transformation and maturity initiatives

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities.

Pay

The reasonably estimated salary for this role ranges from $185,000 to $225,000. Actual compensation will be determined based on factors including, but not limited to, the successful candidate’s skills, qualifications, and experience.

Benefits

• Healthcare
• Parental planning
• Mental health benefits
• Performance bonus opportunities
• 401(k) plan and match
• Flexible time off

About Cambridge Savings Bank

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business, and consumer customers.

In March 2026, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business leader.