Director of Production

About the role

The Director of Production role is a high-impact leadership opportunity for an experienced court reporting professional who thrives in a dynamic, technology-driven environment. This position is listed on behalf of a partner company, who manages all applications and next steps.

Responsibilities

• Develop and execute a comprehensive production strategy focused on improving transcript review, production quality, efficiency, scalability, and client service.
• Identify data-driven opportunities to improve production workflows, quality standards, turnaround times, and operational performance.
• Establish, communicate, and maintain policies, procedures, and operational standards related to transcript production and review.
• Partner with Product and Engineering teams to implement automation, AI-enabled solutions, and technology-enabled workflows that increase production capacity and efficiency.
• Evaluate and implement scalable labor and outsourcing models that support sustainable, cost-effective growth.
• Lead, mentor, and coach Production Managers and support them in developing production assistants, associates, and team leads.
• Manage managers effectively, providing strategic direction, performance guidance, and development opportunities across the organization.
• Owain production analytics and KPIs, using insights to identify performance gaps and drive progress against company objectives and key results.
• Foster a culture of collaboration, accountability, operational excellence, and continuous improvement across the production organization.
• Ensure production practices consistently meet quality, confidentiality, compliance, and industry standards.
• Partner with leadership and cross-functional stakeholders to develop scalable internal and client-facing products, processes, and workflows.
• Stay informed about legal codes, regulations, and compliance requirements affecting deposition transcripts across different jurisdictions.

Requirements

• 7+ years of production leadership experience within the court reporting industry, including demonstrated experience building and scaling transcript production teams.
• Deep understanding of transcript production workflows, quality assurance processes, operational standards, and industry best practices.
• Previous experience managing managers and successfully developing leaders who can build and lead high-performing teams.
• Demonstrated experience scaling teams and operational models through different stages of organizational growth.
• Experience implementing workflow automation, AI-enabled solutions, technology integrations, or other approaches designed to improve operational efficiency.
• Familiarity with outsourced labor or scaled workforce models and their application to production operations.
• Strong understanding of legal codes, regulations, and compliance requirements relevant to deposition transcripts across the United States.
• Strong analytical capabilities, with experience using production data and KPIs to identify opportunities and drive measurable improvements.
• Excellent leadership, communication, coaching, and stakeholder-management skills.
• High ethical standards and demonstrated ability to handle confidential and sensitive information with discretion and integrity.
• Strong organizational and problem-solving abilities, with the flexibility to adapt to shifting priorities in a fast-paced environment.
• A technology-oriented, continuous-improvement mindset and the ability to translate operational challenges into scalable solutions.

Benefits

• Competitive salary: $140,000–$180,000.
• Health, vision, and dental benefits with low-cost health plan options.
• Wellness and mental health benefits for employees and their families.
• Flexible paid time off to support work-life balance.
• Equity opportunities that allow employees to share in long-term company success.
• 401(k) plan to support long-term financial planning.
• Remote work within the United States.
• Home office setup to support an effective remote working environment.
• Monthly internet and phone stipend to help cover remote-work expenses.
• Opportunity to lead a nationwide production organization and shape scalable, technology-enabled operational practices.