Director of Product Management, Fan Care Community

About the role

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. The Fan Care organization helps fans get the most fun from their games—from onboarding new players to resolving issues and keeping them safe online. We value creativity, inclusion, and new perspectives, aiming to create great experiences for both our people and our players.

As Director of Product Management, Fan Care Community, you will lead our product management organization, reporting to the Sr Director of the Fan Care Community. You’ll work with teams to improve fan community experiences, including engagement and safety, while balancing short-term goals with long-term vision. You’ll prioritize features, handle escalations, and communicate progress to internal and external partners. This role requires strong leadership, industry expertise, and a passion for gaming and community management.

Responsibilities

• Define and communicate the long-term vision, strategy, and roadmap for EA's Fan Care Community product portfolio, ensuring alignment with fan needs and business priorities.
• Lead, coach, and develop a high-performing team of Product Managers while promoting a culture of customer obsession, collaboration, and innovation.
• Build trusted partnerships across Engineering, Design, Community, Studios, Player Safety, Fan Intelligence, and Executive Leadership to align stakeholders, influence investment decisions, and deliver measurable outcomes.
• Champion customer-centric product development through fan research, analytics, experimentation, and emerging technologies, including AI and automation.
• Lead portfolio prioritization and investment decisions, balancing player value, growth, technical complexity, and operational excellence.
• Communicate product strategy, roadmap progress, and outcomes to senior leadership, ensuring understanding, transparency, and informed decision-making.

Requirements

• 10+ years of Product Management experience leading customer-facing digital products or product portfolios.
• 5+ years leading and developing a team of Product Managers.
• Experience defining product strategy, influencing executive stakeholders, and delivering measurable customer and business results.
• Strong product judgment, with experience using customer insights, analytics, and experimentation to drive product decisions.
• Ability to communicate complex technical concepts to diverse audiences, simplifying complexity and building alignment across technical and business teams.
• Experience balancing long-term product vision with near-term execution.
• Experience building products that create engaging, safe, and inclusive player experiences.
• Experience in gaming, entertainment, digital communities, customer experience, Trust & Safety, or AI-powered products.

About Electronic Arts

We’re proud of our extensive portfolio of games and global presence, offering opportunities across EA. We value adaptability, resilience, creativity, and curiosity, empowering you to do great work and pursue growth. Our benefits programs support physical, emotional, financial, career, and community wellness, tailored to local needs. These may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We foster environments where teams can bring their best to their work.