Director of Product Management

Key Responsibilities

• Directly manage, coach, and develop a team of three project managers distributed across Texas and California offices
• Set clear performance expectations, conduct regular 1:1s and reviews, and create individual development plans for each PM
• Create a culture of accountability, client focus, and continuous improvement across the team
• Recruit and onboard additional PM talent as the team and client portfolio grow
• Own on-time delivery performance across the PM team, establishing clear metrics, tracking mechanisms, and accountability structures to consistently meet client SLAs
• Identify patterns in missed or at-risk SLAs and lead root cause analysis to drive systemic improvements
• Oversee the full project lifecycle for client-facing engagements including hardware deployments, software implementations, low voltage/structured cabling installations, and managed IT services
• Provide direct support to PMs as needed for high-risk, high-complexity, or high-priority client projects
• Maintain active projects’ statuses in project dashboards at all times, with a weekly project health report delivered to the COO

Qualifications

• 5+ years of project management experience, with at least 2 years in a direct people management role
• Demonstrated track record of improving SLA performance and building or refining project delivery processes
• Experience managing cross-functional teams and navigating dependencies across departments
• Proficiency with project management tools; experience with Zoho Desk or similar platforms a plus
• Excellent communication and organizational skills with the ability to manage competing priorities across a distributed team
• Ability to travel between Texas and California offices as needed