Director of Product Engineering

Engineering Leadership

Lead end-to-end software engineering for product platforms, including web, mobile, APIs, and integrations that support PBM and Pharmacy operations.
Direct daily operations of the product engineering department, establishing engineering standards, development practices, code quality benchmarks, delivery priorities, and secure AI-assisted software engineering practices that improve developer productivity, testing automation, code quality, and delivery velocity.

Product Delivery and Execution

• Partner with Product Management to translate product roadmaps into executable engineering plans with clear milestones, dependencies, and success metrics.
  Drive on-time, high-quality delivery of product releases using agile methodologies, DevOps practices, and modern release management.

Team Leadership

• Lead and develop engineering managers, senior engineers, and software developers across the product engineering organization.
  Recruit, hire, train, and retain top engineering talent, building a diverse and high-performing team.
  Mentor managers and engineers, fostering a culture of technical excellence, ownership, collaboration, and continuous improvement.

Technical Strategy

• Partner with the Director of Architecture to define and execute the technical roadmap for product platforms, including platform modernization, technology selection, adoption of cloud-native patterns, and development of reusable platform capabilities, shared services, APIs, and engineering frameworks that accelerate delivery across product lines.
  Review and approve technical designs, system integrations, and major architectural decisions prior to implementation, including engineering patterns that support scalability, multi-tenancy, configurability, and client onboarding efficiency.

Quality, Security, and Reliability

• Establish SLA/SLO targets, observability standards, telemetry, KPI instrumentation, automated testing, CI/CD pipelines, and incident response practices for production systems.
  Establish and enforce governance, security, and responsible AI standards for AI-enabled products and engineering practices, embedding secure-by-design principles throughout the software development lifecycle and ensuring compliance with HIPAA and other healthcare regulatory requirements applicable to PBM and Pharmacy operations.
  Ensure engineering processes and platforms support audit readiness, validation requirements, traceability, and compliance obligations applicable to regulated healthcare and pharmaceutical environments, while identifying delivery, technical, security, and AI-related risks and developing mitigation strategies.

Stakeholder Collaboration

• Partner with Product Management, Design, Architecture, Data and Analytics, Operations, and business stakeholders to align engineering priorities with company strategy and to ensure product platforms support enterprise reporting, operational analytics, AI/ML workloads, and data governance requirements.
  Communicate effectively with executive leadership on delivery progress, risks, technical trade-offs, and key engineering decisions.

Innovation and Transformation

• Drive innovation in product engineering through adoption of new technologies, AI-assisted software engineering practices, and AI/ML capabilities that improve engineering effectiveness, customer experience, and business outcomes while promoting safe, scalable, and effective use of AI technologies across the software development lifecycle.
  Stay abreast of advances in software engineering, cloud platforms, and emerging technologies, evaluating their applicability to organizational goals.

Vendor and Partner Management

• Manage relationships with offshore delivery partners, SaaS vendors, and technology partners supporting product engineering.
  Evaluate and onboard new development tools, frameworks, and platforms that improve engineering productivity and quality.

Budget Management

• Own the product engineering operating budget, including labor, tooling, cloud, and platform costs.
  Oversee budgeting, forecasting, and resource allocation across product engineering teams and major initiatives.

Operational Oversight

• Oversee production support, on-call rotations, and operational health of product engineering systems to ensure continuous service delivery.
  Approve procurement of development tools, licenses, and infrastructure needed by product engineering teams.
  Prepare and review delivery dashboards, engineering metrics, and progress reports for leadership.

Documentation

• Ensure comprehensive documentation of product engineering systems, APIs, runbooks, and engineering processes is maintained and accessible.