DIRECTOR OF PRINTING SERVICES

About the role

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA/General Support Services (GSS) provides safe, healthy, and appropriate facilities for HRA’s various social service programs. The Bureau of Printing and Distribution Services consists of the Print and Mail Distribution units that provides production and mail processing, high resolution digital printing, copying, collating, binding, packing, and distribution of such materials as letter, forms, brochures, procedures, manuals, newsletters, pamphlets, flyers, directories, and other publications.

Responsibilities

• Direct print operators and finishing staff to set production schedules, establish priorities and work schedules to optimize productivity.
• Review incoming print jobs for accuracy, completeness and compliance with required printing specifications.
• Evaluate source material and determine if quality is sufficient for original will permit reproductions, estimate required resources, assess feasibility of customer deadlines and communicate adjustments or status as needed.
• Assign jobs to specific printing shop sections and meet daily with section supervisors.
• Inspect printed output for quality before releasing to finishing or shipping.
• Coordinate production activities with finishing and shipping units.
• Prepare reports and performance analysis for the Printing Services unit.
• Manage inventory of paper, toner, ink and other supplies.
• Ensure all equipment, service and supply contracts remain current.
• Research and recommend cost-effective printing and finishing equipment, supplies, service and contracts to management prior to procurement.
• Work with service and supply vendors to request maintenance, repairs, and deliveries, set priorities for vendor work.
• Monitor vendor performance and take corrective action when service level agreements are not met.

Minimum Qualifications

Five years of full-time technical printing experience in a large print shop encompassing a wide variety of operations including off-set and letter press experience, hot and cold type methods (linotype, varitype, make-up), binding, etc., including 18 months in a supervisory capacity over workers performing a wide variety of printing press or bindery operations; or Education and/or experience equivalent to "1" above. However, all candidates must possess the 18 months of supervisory experience as described in "1" above.

Preferred Skills

• Strong knowledge of digital, inkjet, and large-format printing technologies
• Proficiency with Adobe Creative Suite, Fiery RIP software, and Print Management Systems
• Solid understanding of prepress, color management, file preparation, and finishing/bindery
• Excellent communication, problem-solving, and supervisory abilities
• Strong organizational skills with the ability to budget and prepare accurate cost estimates