Director of Portfolio Management

About the role

The Director of Portfolio Management (DPM) oversees a portfolio of permanent supportive housing buildings, ensuring they operate safely, consistently, and in alignment with Plymouth Housing's mission and values.

Responsibilities

• Provide hands-on leadership and oversight for daily operations across assigned buildings, ensuring consistent, high-quality performance in 24/7 environments.
• Serve as a coach and mentor to Site Operations Managers and an Assistant Portfolio Manager, fostering accountability, collaboration, and operational excellence.
• Maintain key performance indicators (KPIs) including occupancy, rent collection, unit turns, and inspection readiness; develop and implement corrective actions where necessary.
• Evaluate and ensure full compliance with Fair Housing, ADA, landlord-tenant law, funder requirements, and Plymouth policies.
• Collaborate with Quality and Integrated Health (QIH) to address complex resident concerns using trauma-informed, Housing First, and harm-reduction approaches.
• Promote a hospitality-centered culture across all sites through predictable front desk service, welcoming common areas, and accessible resources for residents.
• Manage budgeting and portfolio-level financial management, ensuring responsible use of resources and alignment with organizational goals.
• Lead building safety oversight, crisis response, and emergency preparedness in collaboration with the Safety and Facilities teams.
• Support staff transitions by providing coverage and operational stability when needed.
• Guide Site Operations Managers through grievance processes, ensuring due process, consistency, and resident dignity.
• Participate in inspections, capital-project planning, and departmental initiatives that improve service delivery and efficiency.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Social Services, Property Management, or a related field (or equivalent experience).
• Professional housing credentials such as Certified Property Manager (CPM), Housing Credit Certified Professional (HCCP), or Certified Occupancy Specialist (COS) preferred but not required.
• 5–7 years of progressive experience in property management, supportive housing, affordable housing, or related operational environments.
• A minimum of 3 years directly supervising managers or overseeing multi-site operations.
• Proven experience managing rent collection, lease enforcement, eviction processes, and compliance within housing settings.
• Experience supporting residents who have experienced homelessness, trauma, or behavioral health challenges.
• Experience leading teams through organizational change and during high-demand periods.
• Preferred experience with Permanent Supportive Housing (PSH) or Housing First models.
• Experience working within unionized environments is a plus.

Qualifications

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Deep knowledge of supportive or affordable housing operations, including rent collection, lease enforcement, inspections, and compliance requirements.
• Strong understanding of landlord-tenant law, Fair Housing, ADA, and funder standards (HUD, LIHTC, Section 8).
• Skilled at supervising multi-site operations and leading managers in 24/7 housing environments.
• Analytical capability to interpret KPIs, financial reports, and occupancy data for decision-making.
• Ability to lead teams through crises, change, and complex resident situations with calm and fairness.
• Demonstrated commitment to harm reduction, trauma-informed practice, Housing First, and racial equity.
• Excellent written and verbal communication skills and high emotional intelligence.
• Strong organization and prioritization skills; ability to manage competing demands across buildings.
• Proficiency with property management systems and Microsoft Office applications.

Benefits

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

Pay

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Schedule

This is a full-time position with benefits.