Director of Platform & Reliability Engineering

Responsibilities

• Lead and develop the Platform Engineering, Cloud Engineering, and Site Reliability Engineering teams, including organizational design, hiring, coaching, and performance management.
• Define and execute the strategy for internal platforms, cloud infrastructure, reliability engineering, observability, and developer enablement.
• Drive improvements in availability, performance, scalability, security, and operational maturity across production systems.
• Establish and evolve standards for incident management, service ownership, operational readiness, disaster recovery, and post-incident learning.
• Partner with product and software engineering leaders to create paved-road solutions that improve delivery speed, reliability, and developer experience.
• Create and monitor meaningful service level objectives (SLOs), operational metrics, and executive-level reporting for reliability and platform health.
• Promote a culture of accountability, continuous improvement, automation, and operational excellence across the engineering organization.
• Collaborate with security, compliance, and risk partners to ensure platform and infrastructure practices meet the needs of a regulated business.

Qualifications

• 8+ years of software engineering experience, including significant time leading infrastructure, platform, cloud, or reliability-focused teams.
• 5+ years of people leadership experience, including leading managers and building high-performing engineering organizations.
• Deep experience with cloud infrastructure, infrastructure as code, observability, incident response, and modern platform engineering practices.
• Strong technical judgment in distributed systems, production operations, service reliability, and scalable engineering architecture.
• Experience defining engineering strategy, driving cross-functional alignment, and translating business priorities into platform and infrastructure roadmaps.
• Bachelor's degree in Computer Science or a closely related field, or equivalent practical experience.
• Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical leaders.