Director of People People Operations
About the role
We're hiring our first Director of People Operations to build the people function at Office Hours. You'll own the programs and infrastructure that shape the employee experience here: performance, employee relations, benefits, policy, and the systems underneath all of it. You'll also lead our talent and recruiting team, so you'll shape how people find their way to Office Hours as well as what happens once they arrive.
Responsibilities
Design and run our performance review and promotion cycles, including calibration, manager enablement, and the systems and communications that make them work.
Partner with leaders on development planning and performance improvement.
Serve as a trusted advisor to employees and managers across the full range of workplace matters. Lead investigations where they're warranted, coach managers through difficult conversations, and know when to bring in counsel.
Build and maintain our employee handbook and people policies. Own the review, approval, and rollout process, and keep everything current and accessible.
Manage our benefits programs end to end, from evaluation and renewals through open enrollment, new hire enrollment, and life event changes. Serve as the point of contact for employee questions and report on utilization and spend.
Own our HRIS as system administrator, including configuration, integrations, and data integrity. Build the reporting that gives leaders visibility into headcount, attrition, and engagement.
Design the programs that set new hires up to succeed and bring employment relationships to a clean close, including transition planning, exit interviews, and the documentation that goes with each.
Lead and develop our Talent & Recruiting team. Hire and manage an office manager & employee experience role to report into you.
Qualifications
10+ years of progressive experience across people operations and HR business partnering, including as a leader of a people function.
Time at a company under 150 people, where you owned a broad scope and did the work directly rather than managing it through others.
Direct experience advising on employee relations matters with sound instincts about escalation.
Experience leading teams, specifically talent & recruiting, with a clear point of view on how you develop people.
Excellent written communication. A lot of this role is policy, program design, and internal comms that people actually engage with.
Bonus
Experience building a people function from the ground up.
Familiarity with Rippling Benefits + Perks.
Pay
Pay range: $150-$170k base, based on seniority and relevant experience, plus a discretionary performance bonus.