Director of Patient and Family Experience

We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate like EEO, application instructions, etc. Must preserve all substantive info. Let's parse the posting: First line: "Apply by filling out the documents under position details and attach them to the form below" – that's application instruction, should be removed. Then: "The Director of Patient and Family Experience is responsible for overseeing patient access, intake, referral management, care navigation, and community outreach functions to ensure timely, equitable, and seamless access to services. This position provides leadership and supervision to Social Workers, Community Liaisons, Case Managers, and Patient Experience Manager while developing processes that improve patient experience, care coordination, referral conversion, and access to community resources. The Director of Patient and Family Experience serves as a key leader in removing barriers to care, supporting patient and family engagement, managing community partnerships, and ensuring efficient patient flow from referral through admission and ongoing service coordination. This position collaborates closely with clinical, operational, and revenue cycle teams to optimize access and improve outcomes for patients and families." That's responsibilities. Then "Education Bachelor’s degree in Social Work, Healthcare Administration, Public Health, Nursing, Counseling, Human Services, or related field required.Master’s degree preferred." Then "Experience Minimum of 5 years of healthcare, rehabilitation, care coordination, social services, patient access, or community engagement experience.Minimum of 3 years of supervisory or management experience.Experience managing multidisciplinary teams preferred.Experience with healthcare referrals, intake processes, insurance requirements, and care navigation strongly preferred.Experience working with pediatric, rehabilitation, behavioral health, or disability service populations preferred." Then "Who We Are Ability KC is the longest-standing private, not-for-profit, comprehensive outpatient medical rehabilitation facility in Kansas City serving thousands of individuals and their families annually and is nationally accredited and recognized as a leader in value-based care. Our organization proudly provides a unique, personalized approach to care, serving people of all ages through educational, vocational, and therapeutic services. From helping with a child’s transition to kindergarten, to helping someone relearn how to drive or return to work, we’re there for our community. Ability KC has been a designated comprehensive outpatient rehabilitation facility (CORF) since 2002, accredited by the Commission on Accreditation of Rehabilitation Facilities since 1971 and accreditation with National Association for the Education of Young Children. Our mission is to build brighter futures for children and adults with disabilities by providing comprehensive educational, vocational and therapeutic services." Then "Our Culture We emphasize the well-being of every individual, ensuring there is meaning in what we do each day, with dedication to quality relationships, security in our finances, vibrancy in our physical and mental health and recent pride in contributions to our community. Our culture is built on three pillar principles – make a positive impact every day, embrace legacy and innovation, and together we rise. We offer Monday – Friday services, a Comprehensive Benefit Package that includes paid Winter Break and Wellness Care Leave." Then "Ability KC is an Equal Opportunity Employer..." – EEO boilerplate, remove. "Background and post offer drug screenings required." – maybe part of requirements? It's a condition, but could be considered requirement. However it's generic; but it's specific: background and post-offer drug screenings required. Might be considered requirement. We'll include maybe under Requirements. "Join Our Team Today With a rich history that spans over 75 years, Ability KC has provided services that have helped change and shape the lives of thousands. Come join us in our efforts." – promotional, maybe not needed but could be part of About the organization? Might be considered fluff but it's substantive about organization. However we already have Who We Are and Our Culture sections. Could combine. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role? Could be a brief summary: The Director of Patient and Family Experience is responsible for overseeing... Actually that is responsibilities. About the role could be a short overview: maybe combine with responsibilities? But we need to avoid filler. We could put About the role as a short paragraph summarizing the role's purpose. The posting already has that as first paragraph: "The Director of Patient and Family Experience is responsible for overseeing patient access, intake, referral management, care navigation, and community outreach functions to ensure timely, equitable, and seamless access to services." That's more about role. Then responsibilities bullet list. Thus we can have About the role: that sentence. Responsibilities: bullet list of duties: overseeing patient access, intake, referral management, care navigation, community outreach functions; providing leadership and supervision to Social Workers, Community Liaisons, Case Managers, Patient Experience Manager; developing processes that improve patient experience, care coordination, referral conversion, and access to community resources; serving as key leader in removing barriers to care, supporting patient and family engagement, managing community partnerships, ensuring efficient patient flow from referral through admission and ongoing service coordination; collaborating closely with clinical, operational, and revenue cycle teams to optimize access and improve outcomes. We need to preserve all substantive info; we can break into bullet points. Requirements: Education: Bachelor’s degree in Social Work, Healthcare Administration, Public Health, Nursing, Counseling, Human Services, or related field required. Master’s degree preferred. Experience: Minimum of 5 years of healthcare, rehabilitation, care coordination, social services, patient access, or community engagement experience. Minimum of 3 years of supervisory or management experience. Experience managing multidisciplinary teams preferred. Experience with healthcare referrals, intake processes, insurance requirements, and care navigation strongly preferred. Experience working with pediatric, rehabilitation, behavioral health, or disability service populations preferred. Background and post offer drug screenings required. Qualifications: maybe combine education and experience? But we already have Requirements. Could treat Qualifications as preferred qualifications? But we have preferred items already. Could separate: Qualifications: Master’s degree preferred; Experience managing multidisciplinary teams preferred; Experience with healthcare referrals, intake processes, insurance requirements, and care navigation strongly preferred; Experience working with pediatric, rehabilitation, behavioral health, or disability service populations preferred. However that duplicates. Better to keep Requirements as mandatory and Qualifications as preferred. Let's parse: The posting says Education Bachelor’s degree ... required. Master’s degree preferred. Experience Minimum of 5 years ... required. Minimum of 3 years supervisory ... required. Experience managing multidisciplinary teams preferred. Experience with healthcare referrals ... strongly preferred. Experience working with pediatric ... preferred. Thus we can have Requirements: mandatory education and experience. Qualifications: preferred education and experience. Skills: Not explicitly listed; maybe we can infer skills like leadership, supervision, process improvement, patient engagement, partnership management, collaboration, etc. But we should not invent. The posting includes leadership and supervision, developing processes, improving patient experience, care coordination, referral conversion, access to community resources, removing barriers, supporting engagement, managing partnerships, ensuring patient flow, collaborating with teams. Those are more responsibilities than skills. Could list under Skills: Leadership, Supervision, Process Development, Patient Experience Improvement, Care Coordination, Referral Management, Community Partnership Management, Collaboration. But that's somewhat inferring. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. If we create a Skills section not present, that's inventing. So we should only include Skills if the posting explicitly mentions skills. It does not have a separate skills list. So we should omit Skills section. Benefits: The posting mentions "We offer Monday – Friday services, a Comprehensive Benefit Package that includes paid Winter Break and Wellness Care Leave." That's a benefit. So we can have Benefits section with that. Pay: Not mentioned. So omit Pay. Schedule: "We offer Monday – Friday services." That's schedule. Could be under Schedule section. But we already used Monday-Friday in Benefits. Could separate: Benefits: Comprehensive Benefit Package that includes paid Winter Break and Wellness Care Leave. Schedule: Monday – Friday services. Thus we have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. Now we need to format: Use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. Thus:

  About the role

  The Director of Patient and Family Experience is responsible for overseeing patient access, intake, referral management, care navigation, and community outreach functions to ensure timely, equitable, and seamless access to services.

  Responsibilities

  • Oversee patient access, intake, referral management, care navigation, and community outreach functions.
  • Provide leadership and supervision to Social Workers, Community Liaisons, Case Managers, and Patient Experience Manager.
  • Develop processes that improve patient experience, care coordination, referral conversion, and access to community resources.
  • Serve as a key leader in removing barriers to care, supporting patient and family engagement, managing community partnerships, and ensuring efficient patient flow from referral through admission and ongoing service coordination.
  • Collaborate closely with clinical, operational, and revenue cycle teams to optimize access and improve outcomes for patients and families.

  Requirements

  • Bachelor’s degree in Social Work, Healthcare Administration, Public Health, Nursing, Counseling, Human Services, or related field (required).
  • Minimum of 5 years of healthcare, rehabilitation, care coordination, social services, patient access, or community engagement experience (required).
  • Minimum of 3 years of supervisory or management experience (required).
  • Background and post‑offer drug screenings required.

  Qualifications

  • Master’s degree preferred.
  • Experience managing multidisciplinary teams preferred.
  • Experience with healthcare referrals, intake processes, insurance requirements, and care navigation strongly preferred.
  • Experience working with pediatric, rehabilitation, behavioral health, or disability service populations preferred.

  Benefits

  • Comprehensive Benefit Package that includes paid Winter Break and Wellness Care Leave.

  Schedule

  Monday – Friday services.

  Check for any leftover boilerplate: We removed EEO, application instructions, "Join Our Team Today" etc. Also removed "Who We Are" and "Our Culture" paragraphs. Are those substantive? They describe organization mission, culture. Could be considered About the organization, but we don't have a section for that. The instruction says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. We could include an "About the organization" section, but not in the prescribed list. The list of allowed headings is given: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not add other headings. So we must omit Who We Are and Our Culture content. However that may be substantive info about the organization. But the instruction says we must preserve ALL substantive information; do NOT invent or summarize away detail. If we omit that content, we are losing substantive info. However the allowed headings list does not include an "About the organization" heading. But we could possibly put that content under About the role? That would be mixing role with organization, not appropriate. Could we put it under Responsibilities? No. Could we put it under Requirements? No. Could we put it under Benefits? No. Could we put it under Schedule? No. Thus we face a conflict: preserve all substantive info vs only use allowed headings. The instruction says: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples, not an exclusive list? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay