Director of Outpatient Services

About the role

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP).

Responsibilities

• Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups.
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum.
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Cook up weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
• Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Requirements

• Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred.
• Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

Qualifications

• Hire, onboard, and retain a high-performing team.
• Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Skills

• Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Benefits

• Relocation Assistance
• Professional Growth & Career Pathing
• Executive Mentorship
• Competitive Salary & Bonuses
• Comprehensive Health Benefits - Medical, dental, vision, 401(k) with Company Match
• Generous PTO - Includes vacation, holidays, extended sick leave, and mental health days.
• Industry-Leading Training & Support - You’ll be paired with a corporate clinical mentor from day one.

Pay

$105,000 - $125,000 annualy

Schedule

Onsite in Haverhill, Massachusetts