Director of Outpatient Services

Location: Onsite in Knoxville, TN

About the organization

East Tennessee Behavioral Health is a 90‑bed inpatient psychiatric hospital in Knoxville, Tennessee, providing acute inpatient treatment for adolescents, adults, and seniors. The facility offers a full continuum of care, including inpatient services, a partial hospitalization program (PHP), intensive outpatient programs (IOP), detox services, medication management, and evidence‑based therapies.

Join a mission‑driven team dedicated to making a real impact in behavioral health. You’ll work alongside experienced clinicians in a collaborative environment where your expertise is valued and your work helps patients build healthier futures.

About the role

The Director of Outpatient Services is responsible for leading the day‑to‑day operations and long‑term success of the facility’s partial hospitalization (PHP) and intensive outpatient (IOP) programs. This role is accountable for achieving key performance targets—including volume growth, financial performance, patient experience, and clinical quality—by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring seamless transitions for patients stepping down from inpatient care and stepping up from community‑based care.

Responsibilities

• Clinical & Operational Leadership: Oversee day‑to‑day operations and clinical program for PHP and IOP services, including occasional facilitation of groups; achieve key business objectives such as admissions, visits, revenue, EBITDA, patient retention, satisfaction, and clinical quality outcomes; monitor KPIs and adjust operations to meet goals; serve as a visible leader with internal stakeholders to drive step‑down admissions and build advocacy for outpatient care; actively support business development and outreach to enhance brand awareness and drive direct admissions; coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs; utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance.
• Team Development & Supervision: Hire, onboard, and retain a high‑performing team; provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
• Compliance & Quality Assurance: Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws); develop and assist with the development and implementation of policies and procedures; ensure accurate and timely documentation of patient records and services delivered.

Requirements

• Master’s or Doctorate‑level licensed clinician (e.g., LCSW, LMHC, LMFT, PsyD, PhD).
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred.
• Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

Qualifications

• Relevant licensure or certification (LCSW, LMHC, LMFT, PhD in Clinical, Counseling or Educational Psychology, or PsyD).
• Supervisory responsibility for a team of employees.

Benefits

• Relocation assistance with a generous package.
• Professional growth and career pathing.
• Executive mentorship paired with corporate clinical support from day one.
• Competitive salary and bonuses.
• Comprehensive health benefits: medical, dental, vision, and 401(k) with company match.
• Generous PTO including vacation, holidays, extended sick leave, and mental health days.
• Industry‑leading training and support with a corporate clinical mentor from day one.