Director of Outpatient Services

About the role

CenterPointe Hospital of Columbia, a leading provider of behavioral health services in Columbia, Missouri, is expanding its outpatient services and seeks a Director of Outpatient Services to lead and develop this important program.

Responsibilities

• Oversee day-to-day operations and clinical program for Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP).
• Achieve key business objectives including Annual Direct Care (ADC), visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor Key Performance Indicators (KPIs) regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum.
• Support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
• Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Requirements

• Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred.
• Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

Qualifications

• Hire, onboard, and retain a high-performing team.
• Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Skills

• Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Benefits

Relocation Assistance, Professional Growth & Career Pathing, Executive Mentorship, Competitive Salary & Bonuses, Comprehensive Health Benefits, Generous PTO, Industry-Leading Training & Support.