Director of Operations Hospice

Position Summary

The Hospice Administrator / Director of Operations is responsible for the overall operational, clinical, and financial management of hospice services. This role ensures compliance with Medicare Conditions of Participation, state and federal regulations, and organizational policies while driving quality outcomes, team engagement, and sustainable growth.

Key Responsibilities

• Provide overall leadership and direction for hospice operations and daily agency functions
• Ensure full compliance with Medicare Hospice Conditions of Participation, state regulations, and accrediting standards
• Oversee Quality Assessment and Performance Improvement (QAPI), utilization review, and survey readiness
• Lead and support the Interdisciplinary Group (IDG) and promote collaboration across all hospice disciplines
• Recruit, hire, develop, and retain qualified clinical and administrative staff
• Manage budgets, financial performance, and census goals
• Ensure high-quality, patient- and family-centered hospice care delivery
• Serve as liaison with the Governing Body, community partners, and regulatory agencies
• Promote a positive, mission-driven culture aligned with hospice values

Qualifications

• Required:
• Bachelor’s degree in healthcare, human services, administration, or related field
• Minimum two (2) years of hospice management or leadership experience
• Strong knowledge of hospice regulations, Medicare compliance, and survey processes
• Current professional license, as applicable
• Valid driver’s license and automobile liability insurance
• PREFERRED:
• Previous experience as a Hospice Administrator, Executive Director, or Director of Operations
• Demonstrated success in staff leadership, financial oversight, and census growth
• Strong communication, organizational, and leadership skills
• Commitment to the hospice philosophy and end-of-life care excellence