Director of Operations - Eurofins Drinking Water and Wastewater, South Central

Laboratory & Field Operations

Oversee day-to-day laboratory operations and field service activities, ensuring seamless coordination between sample collection, chain of custody, and analytical workflows.

Manage field logistics including sample routing, courier scheduling, cold chain integrity, and turnaround time compliance across multiple collection points and client sites throughout the Northeast.

Cook up with field teams to ensure proper sample collection protocols, container preparation, and preservation requirements are consistently met in accordance with regulatory and client specifications.

Serve as the operational escalation point for field-related issues including missed pickups, sample integrity concerns, and client site access challenges.

Partner with the Technical Operations team to align laboratory equipment capacity with field collection volume and project demands.

People Leadership & Team Development

Directly manage, mentor, and develop a multi-site team including laboratory analysts, field technicians, sample receiving staff, and operations coordinators.

Build and maintain staffing models that account for geographic coverage, seasonal volume fluctuations, and regulatory reporting deadlines.

Lead performance management processes including goal setting, regular 1:1s, performance reviews, and corrective action where needed.

Develop and execute onboarding and training programs for both laboratory and field personnel, ensuring new hires reach full productivity efficiently.

Foster a culture of accountability, continuous improvement, and psychological safety across all levels of the operations team.

Coach individuals within the Operations team to enhance productivity, engagement, and long-term career growth.

Compliance, Quality & Continuous Improvement

Carry out LEAN implementation through close coordination with the LEAN team; champion continuous improvement initiatives in both laboratory and field environments.

Ensure all operations are in compliance with applicable federal, state, and local environmental regulations, laboratory accreditation standards, and Eurofins internal policies.

Ensure all safety standards are upheld across laboratory and field settings, including vehicle safety, PPE compliance, and hazardous material handling.

Cook with the Quality team to ensure proper laboratory practices, documentation, and chain of custody procedures are consistently adhered to.

Report operational and analytical metrics on a daily, weekly, monthly, quarterly, and annual basis to senior leadership.

Perform other duties as assigned.