Director of Operations & Engineering

Primary Responsibilities

• Oversee the maintenance, vendor performance, and continuous operation of all building systems including: fire/life safety, mechanical (HVAC, plumbing, controls), electrical (lighting, UPS, PDU, generators, primary switch gear), cabling (data and voice, broadband), lighting and temperature controls systems, critical environments, light construction (painting, doors, relights, locks), digital systems (fire alarm, duress, card access, radionics, CCTV).
• Utilize staff and contracting with outside vendors as necessary.
• Supervise and manage engineers and maintenance staff including hiring, training and personal development.
• Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, predictive and reactive maintenance procedures.
• Manage work order system and ensure timely response to tenant service requests and preventative maintenance schedules.
• Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment.
• Implement, administer, and manage safety training program.
• Ensure that compliance with all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure.
• Responsible for alerting management of building discrepancies.
• Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and single-lines, as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State, or Local law.
• Responsible for keeping records of buildings rounds and readings, all building logs, and procedure data sheets.
• Ensure all critical equipment and events are a well-understood process among the building staff, engineers, tenants, and contractors who perform work on the building’s critical infrastructure.
• Play key role and senior resource for client and tenant based events, which may or may not require weekend support.

Qualifications

• High School diploma or GED equivalent
• 10+ years related work experience, including supervisory experience
• Experience of 5+ years managing a crew
• 3-5 years critical environment experience
• High-density data center experience a plus
• Experience managing major electrical shutdowns strongly desired
• Deep understanding of critical power systems including, UPS, PDU, ATS, STS, and generators
• Universal CFC certification required
• Working knowledge of computer applications including Word and Excel
• Excellent customer service skills mandatory
• Demonstrated ability to communicate clearly and professionally
• Excellent writing skills required
• Ability to comply with both JLL and client-directed Policies & Procedures
• Self-motivated who can work independently or on a team