Director of Operations
Job Summary
The Director of Operations ensures that Willing Hands' core operational functions, including warehouse operations, facilities, fleet, and food recovery logistics, run safely, efficiently, and in alignment with the organization's mission.
Key Accountabilities
Oversight of all warehouse and delivery operations, including supervising the Operations Manager and supporting the operations team in SOP development, leading food recovery logistics, food sourcing, food pickup, and delivery. (50%)
Responsible for facilities and fleet management, including safety, maintenance, and capital planning. (10%)
Contribute to organization-wide strategic planning and support the development team by providing operational insight and impact information. (10%)
With the Executive Director, oversees all organizational budgeting and expense management. With the management team, leads short-term financial planning. (30%)
Supervisory Responsibilities
Logistics Coordinator, Delivery Coordinator, Operations Coordinator (2), Warehouse Coordinator, Part-time Driver
Fiscal Responsibilities
Oversee the development and manage the organization’s annual operating and capital budgets.
Work with team leads to monitor departmental expenses, update projections, and provide monthly reports.
Provide operational cost information needed for grant reporting and for tracking in-kind and restricted funds.
Track spending on fleet, facilities, and equipment to support accurate forecasting.
Skills/Abilities
Strong experience with financial management and operational leadership in a nonprofit or small-business setting.
Proven ability to supervise and support diverse teams across multiple functional areas.
Clear communicator with strong organizational and problem-solving skills.
Ability to translate complex operational needs into simple systems and checklists.
Comfortable balancing office-based work with hands-on operational oversight.
Proficient with computer systems and technology.
Ability to maintain confidentiality and professionalism.
Commitment to safety, equity, and mission-driven decision making.
Required And/or Preferred Education And Experience
Minimum of 5 years of experience in an operations leadership role, with non-profit experience preferred.
Strong operational leadership experience, preferred in nonprofit, agricultural, food systems, logistics, or small-business environments.
Experience with warehouse, logistics, farming, and food systems is helpful but not required.
Experience supervising staff and managing multi-department systems.
Ability to translate complex operational needs into simple systems and checklists.
Comfortable blending office-based planning with hands-on operational oversight.
Proficient with computer systems and technology.
Clear communicator with strong organizational and problem-solving skills.
Budget development, expense management, and financial reporting experience required; nonprofit finance preferred.
Ability to maintain confidentiality and professionalism.
Commitment to safety, equity, and mission-driven decision making.
Physical Requirements And Work Environment
Prolonged periods of computer work.
Occasional ability to lift, move, or inspect materials in warehouse, farm, or fleet environments.
Able to move between the office, warehouse, and off-site locations as needed.
Benefits And Work Environment
4 weeks of Earned Paid Time Off in the first year.
12 Paid Holidays.
100% Employer Paid Health Care, Dental, and Vision available.
403b Retirement plan with 3% discretionary employer match after 6 months.
Employer Paid Family and Medical Leave up to 8 weeks for eligible employees.
This position is based in our Norwich office.
Mileage is reimbursed at the current federal reimbursement rate for all approved work travel with a personal vehicle.
Opportunity to set professional development goals with a supervisor.
Regular meetings of Willing Hands staff.
We care deeply about building and sustaining an inclusive and equitable work environment.
Equal Opportunity Employer
Willing Hands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender or gender identity, race, religion, national origin, veteran status, sexual orientation, or disability with respect to employment, volunteer participation, and the provision of services.